Lodging Partner Associate (German & English)

Join a collaborative, multinational team supporting Expedia Group’s lodging partners across the EMEA region. As a Lodging Partner Associate focused on the DACH market, you’ll play a key role in delivering premium service, not through high call volumes, but through thoughtful, high-impact interactions. You’ll focus on meaningful back-office work and proactive problem-solving that adds real value to our partners. You’ll be part of a very supportive team that values continuous learning, with extensive training and coaching to help you grow. Based in our modern offices in Prague’s vibrant Karlin district, this partnership-driven role emphasizes quality over quantity and offers real opportunities for career development within a global travel tech leader.

In this role, you will:

• Deliver efficient, high-quality support to lodging partners via voice, chat, and email—always aiming to minimize customer effort.

• Analyze data to quickly diagnose and resolve complex issues, ensuring timely and effective solutions.

• Take a proactive approach to customer interactions, ensuring thorough resolution and building trust for future engagements.

• Communicate with professionalism, empathy and clarity

• Collaborate cross-functionally with internal teams to escalate and resolve issues that impact partner satisfaction.

• Juggle multiple priorities with precision, consistently meeting deadlines in a fast-paced environment.

• Identify and suggest process improvements that enhance both customer satisfaction and operational efficiency.
  

  Experience and qualifications:

• You bring 6–12 months of customer service experience, ideally from a fast-paced, customer-centric environment.

• You’re fluent in both German and English, with excellent written and verbal communication skills in both languages.

• You’re confident using customer care management tools and Microsoft Office programs to stay organized and efficient.

• You have a problem-solving mindset, and you handle challenging situations with professionalism, empathy, and tact.