Customer Experience Account Owner (with French)

#DreamBig

Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. Our portfolio of iconic brands includes global classics like Stella Artois and Corona, and well-known favorites such as Samson, Leffe, and Hoegaarden. We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.

Job purpose

Be the process owner of all incoming requests from customers and internal business partners / stakeholders via e-mail/EDI/B2B portal/other channels within the French market.

Business environment

Key accountabilities

• Own the end-to-end process of customer contacts, from first contact to final resolution & communication back to the customer (Phone, email, payment cases, EDI platform and other channels)

• Delegate and follow-up the customer request resolutions with all internal stakeholders: CXC Team, Sales Team, Finance Department, Invoicing Team, Pricing Team, Master Data Team, Bonus Management, etc.

• Lead Sales missions within your scope (prospection, market research, etc.)

• Manage several accounts as Digital Account Manager and create long-term commercial connections with customers.

• Treat incoming orders and requests from customers according to the process definitions to ensure delivering and invoicing to customer according to agreed SLA´s – on time in full

• Coordinate order-related problem resolution (out of stock, delivery delays, product quality issues)

• Manage system related (automated) order messages and resolve these

• Adjust orders based on input from the business, such as SKU switches

• Establish product sheets for new SKU’s (Stock keeping unit) internally and on the buying groups platforms (keep master data up to date)

Partners with

• Local Sales teams in the market

• Internal Teams, including but not limited to Logistics, Credit & Collections, Finance, etc.

• Key Account Managers

• Commercial Supply

• Customer representatives

Qualifications and Technical competencies required

Education & Experience

• No specific degree required

Behavioral, Language & Technical competencies

• Fluency in French and English

• Able to work on own initiative and prioritize workload efficiently

• Problem solving experience and leading issue resolution

• Preferably Customer facing experience but not necessary

• MS Office – Word, Excel, Power point, Outlook, Macro´s preferred

• SAP or other ERP application experience is beneficial but not necessary

Benefits

• Benefits for you and your family to help your physical and mental health 

• pension contributions (2,5%)

• 25 days of holidays per year

• Employee benefits to help your physical and mental health and overall well-being (Accident, Health and Luggage insurance

• Benefity points

• A beer allowance to enjoy our brands

• Meal vouchers

• Local Bonus

• 26 weeks paid leave for primary caregivers

WHAT IT MEANS TO BE ONE OF US

OWN IT

Ownership is at the foundation of everything we do.

We look for owners who are empowered to lead positive change and take accountability for their results. When we come together, we don’t let our titles define us; we push each other to find the best solutions for our business strategy.

DREAM BIG

We dream big because we believe that through collective focus, discipline, and the strength of our teams, we can achieve anything. We empower our owners to push the boundaries of what’s possible to deliver on our strategy and purpose.

We look for people with passion, curiosity, and ambition to make a difference and grow with our business.

MAKE IT HAPPEN

We know that our actions matter more than words. We walk the talk, for there is no such thing as "this is not my problem."

We value resilience and commitment to excellence when facing challenges. We look for people who know how to transform big dreams into measurable results and shared success through hard work, consistency, and long-term thinking.