Assistance Coordinator (fluent in Czech)

Assistance Coordinator (fluent in Czech)

Step into a role where your language skills and empathy make a real difference! Imagine being the first point of contact for travelers in need, guiding them through challenging situations with confidence and care.

At Euro-Center Prague, you'll join a diverse and dynamic team dedicated to providing exceptional support to clients worldwide. With access to state-of-the-art training, a supportive environment, and a multinational culture, this is more than just a job – it’s your chance to be a hero for those in need while building a rewarding career in the heart of Prague.

We are currently looking for Czech-speaking individuals to strengthen our Prague-based teams.

Main responsibilities:

• Handle any inbound or outbound communication related to assistance. These communications can be with a policyholder, medical and technical providers, agents, customers and other Euro-Center Offices.

• Register all communications and take action in the systems provided by the company (Globo, Outlook, telephone system and others)

• Register and adjust reserves for services requested when necessary, up to the authorised financial limit.

• Coordinate all logistic arrangements adequately locally and internationally.

• Coordination with the Medical Team according to Euro-Center’s escalation process

• Have a good knowledge of all products, and be able to fast, and efficiently check policy terms and conditions required for the case.

• Understanding the available provider network and identifying preferred providers in different countries is important for an ongoing case.

• Follow the customers’ guidelines and Service Level Agreements (SLA) according to Euro-Center’s regulations and GDPR Instructions.

• Work in close coordination with his/her senior colleagues (senior coordinator, team leaders)

• Upon AC and EC management request, to conduct other functions related to the assistance center activity

Requirements:

• Native or Advanced (level C1) knowledge of Czech

• Advanced English - it is our internal company language

• Any other language is a big advantage

• Experience in working in customer service is an advantage

• Empathy towards customers

• Good level of organization, multi-tasking and effective time management

• Flexible and fast thinking, coolheaded in stressful situations

• Ability to analyse a situation and find a solution

• Time flexibility (work in shifts 24/7) - possible 40% of working time work from HOME OFFICE after the probation period

• Required start: upon agreement.

• Important: Work and residence permit in the Czech Republic

What we offer:

• Background of a stable international company with 12 branches worldwide

• Multinational environment and daily communication in foreign languages

• Very interesting and varied job

• Initial training based on international professional know-how

• Motivating salary and benefits (e.g. meal allowance, quarterly bonuses, Multisport card, contribution to language courses and many more!)

• Modern offices in Karlín (one of Prague's liveliest districts)

• Possibility of Home office

• Flexible planning of shifts, part-time also possible

• Quarterly paid bonuses based on performance

To have a better understanding of our company and daily responsibilities, please see our CASE STUDIES:

(https://www.euro-center.com/#callUs)

(https://www.euro-center.com/about-us/#jobsAvailable)

If you are interested in this position, please send us your CV, including your time availability, for the interview and a possible starting date.

We are looking forward to receiving your applications here or at z.husseinova@euro-center.com :)