Customer Care Specialist for the German Market

Siko is expanding into the German market!

To ensure that our customers in Germany receive the same high level of support and care as in all our markets, we are looking for someone who would like to join Siko – ideally as part of our Customer Care team in Prague Anděl – while using German on a daily basis. Our colleagues on site will support you with everything you need. You’ll have the opportunity to listen, observe, and learn at your own pace.

Your responsibilities:

• Providing customer support across various channels (email, chat, phone, etc.)

• Helping to build and maintain long-term customer relationships

• Offering information about products, stock availability, and order status

• Using our internal systems such as SAP and CRM

• Collaborating with other departments within the company

• Communicating with external carriers as well as our warehouse

• Contributing to the development of our Customer Care Center for the new German market

Who we are looking for:

• An innovative person who is not afraid to bring new ideas

• Someone who is eager to grow and continuously develop

• A good listener with a solution-oriented mindset who is reliable and helpful

• Technical experience is an advantage

• If not, no worries – our internal trainers and the Customer Care team will provide full onboarding

• Someone with excellent knowledge of the German language – C1/C2 level is essential, as daily communication with German-speaking customers is required

What we offer:

• A great team and a friendly working atmosphere

• The stability and growth opportunities of a successful company

• Competitive and fair compensation

• System, sales, and product training

• 5 weeks of vacation

• An attractive employee benefits program – choose the perks that suit you best through our Cafeteria system