🌟 Customer Care Specialist NL/FR – Prague 🌟

If you’re looking for a calm, stable job in a successful small company (automotive industry 🚗) where people actually know each other and teamwork isn’t just a buzzword, this might be the right place for you 🙂

We’re looking for someone who enjoys helping people, communicates with ease, and keeps things running smoothly with a positive attitude.

🧩 What you’ll be doing

• Actively listening to customers and finding quick, tailor-made solutions 💬

• Handling incoming and outgoing calls in a timely and professional way 📞

• Responding to emails and updating all info in the system ✉️

• Clarifying details, investigating issues, and offering solutions or alternatives 🔎

• Building long-term customer relationships 🤝

• Working towards personal and team targets 🎯

👀 Who we’re looking for

• Native NL/FR speaker (ideally bilingual, but either one is okay)

• B2 English level on top of that

• Excellent phone communication and strong active-listening skills

• Great writing skills and solid grammar

• Sociable, open-minded, and empathetic 🙂

• Familiarity with Belgian customers or the Belgian market - advantage

• Living in Prague and / or ability to be in the office daily during the 3-month trial period - possible home office (max 2 days) after the trial period

🎁 What you get

• Permanent contract (3-month probation)

• Competitive salary (approx. 50,000–65,000 CZK depending on experience) 💸

• Daily meal-voucher allowance

• Public health insurance

• Multisport card (after probation period, 50/50 split)

• Public transport pass (after probation)

• Hybrid working/home office negotiable after completion of probation period 🏡

📌 Additional info

This is a customer-support role (not outbound calls).
The position isn’t fully remote due to the coaching needed.