Customer Care Agent with Native Italian

Join Lentiamo: Your Career Adventure Starts Here!

Are you ready to build a rewarding career in a dynamic, multicultural company right in the heart of Prague? If you’re native in Italian (communicative English too!) and excited to make a positive impact, we have an incredible opportunity waiting for you!

Who We Are:

At Lentiamo, we’re all about helping people see the world better—literally! As an online retailer of prescription glasses, sunglasses, and contact lenses, we proudly serve 23 European countries. Now, we’re on the lookout for a Customer Care Agent for our Italian-speaking market (Lentiamo.it), and keep our customers happy.

In this interesting full-time position, you’ll be responsible for our Italian customer support. This job is made for you if you have the drive to make our customers happy by handling their concerns friendly and professionally. You will answer questions, complaints and returns from customers (by phone and email) and communicate with different departments of the company, especially with colleagues from other customer service teams.

Why Join Us?

Vibrant, International Team: Work with people from around the world and enjoy a welcoming, inclusive environment where 55% of our employees have been with us for over a decade.

Flexible Work Style: Enjoy a hybrid work setup with a cozy office in central Prague and two weekly in-office meet-ups to connect with colleagues.

Generous Time Off: With 30 days of paid leave, you’ll have plenty of time to recharge.

Learning Opportunities: We support your language goals, offering Czech and English lessons free of charge.

Wellness Perks: Our Multisport card opens doors to gyms, dance classes, and more, partially covered by Lentiamo.

Room to Grow: We value your input! Share your ideas and watch them come to life within a stable, supportive company culture.

What We’re Looking For:

• Native Italian Speaker with communicative English.

• Customer-Oriented and Communicative: You’re confident, empathetic, and enjoy making customers feel valued.

• Detail-Oriented and Organized: You can balance multiple tasks and manage your workload with ease.

• Digital-Savvy: You’re comfortable using computers and digital tools for teamwork, such as email, Google suites (Drive, Docs, Calendar), and collaboration platforms such as Trello or Slack. If you don't already know everything, don't worry: we provide support and training.

Also suitable for fresh graduates.

Responsibilities:

• Providing friendly and professional customer support via email and phone; handling questions, complaints and changes in orders

• maintaining the best possible ratings from customers on comparison and review websites

• Collaborating with cross-functional teams to keep operations running smoothly and provide your support in the markets’ growth

We are interested in your skills and your personality, not in your qualifications!

Place of work: Španělská 770/2, Prague 2

Contract: Full-time (Limited term: 2 years)

Starting date: 11 of May 2026

We look forward to receiving your application!

If you’re excited to join a supportive team where your skills and personality shine, Lentiamo is the place for you! We look forward to your application.