Account Manager

Job Title: Account Manager (Native English Speaker) WORKING USA HOURS

Location: Remote

Job Type: Full-Time

Reports To: Director of Accounts

About Us

We are a fast-growing digital reputation management firm specializing in optimizing Removing unwanted digital assets, Google Business Profiles, managing customer reviews, and providing cutting-edge software tools to help businesses enhance their online reputation. Our mission is to empower businesses by strengthening their visibility, credibility, and trust online.

Position Overview

We are seeking a native English-speaking Account Manager to serve as the primary point of contact for our clients. This role involves guiding businesses through the optimization of their Google Business Profiles, leveraging our reviews software, and managing the clients on a day to day basis. The ideal candidate will be a strategic thinker with a strong customer service background and a passion for digital marketing and local SEO.

Key Responsibilities

• Client Relationship Management

  • Serve as the main liaison for a portfolio of clients, ensuring satisfaction and retention.

  • Develop strong, trusted relationships through consistent communication and timely support.

  • Onboard new clients, set expectations, and lead them through the service lifecycle.

• Google Business Profile Optimization: 1 week course free of charge offered by Google is a must after hired

  • Audit and optimize GBP listings for accuracy, completeness, and performance.

  • Implement best practices for NAP consistency, categories, photos, services, and attributes.

  • Track and report on listing visibility and performance metrics.

• Reputation Management & Reviews Software (Training Provided)

  • Train clients on how to use our proprietary reviews software to collect and respond to reviews.

  • Manage clients who have our reviews management software

  • Provide strategic recommendations to improve online ratings and customer perception.

• Performance Reporting

  • Deliver monthly performance reviews on client accounts who have reindexing, removals and ongoing ORM

• Internal Coordination

  • Collaborate with our content, tech, and support teams to resolve client issues and deliver value.

  • Document interactions, progress, and deliverables using CRM tools.

Requirements

• Language: Native English speaker with excellent written and verbal communication skills.

• Experience: 2+ years in account management, customer success, or client-facing digital marketing role.

• Technical Skills: Familiarity with Online Marketing, Google Business Profiles, online reviews platforms (Google, Yelp, etc.), CRM tools.

• Soft Skills: Positive character, Empathetic communicator, organized, proactive, and able to juggle multiple tasks and accounts.

• Education: Bachelor’s degree preferred but not needed (Marketing, Communications, or related fields).

What We Offer

• 45,000 CZK per month

• Fully remote, Full Time

• Growth opportunities in a dynamic and expanding industry

• Supportive team culture with ongoing training and development