Airline Customer Service Specialist with Italian

Bluelink International CZ
Full-time  •   Prague
Seniority: Junior  •  Education: Secondary education

BlueLink International CZ is an Air France international company based in Prague: 420+ employees, 65 nationalities, 22 different languages spoken, and a business that is constantly growing.

We believe in the value of relationships and the power of culture and emotion to create a link between people. Our team members consistently display an attitude of excellence and the ability to think like a customer. For BlueLink, the human being is always at the heart of relationships.

Does it sound appealing? Join BlueLink on its mission to redefine customer relationships and enjoy an environment that creates career-building opportunities and will empower you to expand your skills and abilities.

About the Position:

As an Airline Customer Service Specialist, you will have one of the most important roles in our company being the link between our passengers and our clients. You are in charge to create a link between cultures, go beyond today's problems to find tomorrow's solutions, and support the customers with precision and reliability.

Our employees’ daily challenge is to satisfy customers with requests regarding loyalty programs, booking of flight tickets, B2B activities, social media, after-flight claims, and related subjects.

Your new role will include:

  • Handling customers' requests by both phone and email

  • Delivering top-quality service for our customers in selected languages

  • Providing additional information regarding compensations, additional services, and similar

  • Ensuring that passengers have perfect pre-flight service and after-flight care

  • Establishing and managing positive relationships with customers as well as co-workers and supervisors

  • Working in collaboration with other departments/entities from all around the world.

  • Maintaining the booking and other related systems

Requirements:

  • Advanced level of Italian and English language written and spoken (C1).

  • Willingness to communicate and help customers, willingness to go the extra mile.

  • Professionalism, accuracy, punctuality, responsibility, and team spirit.

  • Previous experience in customer service is a plus, but not necessary.

You can look forward to these BENEFITS:

  • Travel fund: up to 12 000 CZK per year to spend on airplane tickets for you and your family or friends

  • Leisure time: up to 6 000 CZK per year to spend on sports activities/relaxing time/language courses

  • Meal tickets in the value of 130 CZK per working day after the trial period

  • Discounted air tickets with Air France (after 12 months seniority)

  • 3 extra free days off – together 23 days (applied on a yearly proportionate basis)

  • Private medical assistance ulékaře.cz for you and your relatives

  • Multicultural team of people from the whole world

  • Paid Training and Free Development


Job position benefits

Company events and teambuilding Home office Sick days Contributions to sport, culture or past time activities Caffeteria Courses and training Meal vouchers or meal contributions Contributions to travel costs Contribution to vacations or recreational activities Bonuses

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