Customer Service Advisor with native Serbian

Are you looking for a fresh career challenge or the chance to grow in an international company? Join our customer service team, where you’ll work in a dynamic, multicultural environment with the comfort of a home office and company-provided equipment. We offer a stable role in the Czech branch of a global organization, with shift-based work and opportunities to develop your skills and career.

What will you do in this role:

• Communicate with customers via phone calls, e-mails, and social media platforms

• Assist customers with service-related questions and ensure efficient problem resolution

• Handle only inbound calls – no cold calling

• Work in a rotating shift pattern: 8:00–17:00 or 9:00–18:00, including some weekends and bank holidays

• Document customer interactions, update case details in the system, and manage administrative back-office tasks (e.g., processing requests or verifying information)

• Collaborate with various departments to resolve complex cases and ensure seamless customer experience

• Share insights with your team to continuously improve processes and service quality

• This role is also suitable for candidates without prior experience – full training will be provided.

What we expect:

• Native Serbian and a communicative level of English (both spoken and written)

• Interest in fashion and a genuine desire to help customers in any situation with a positive mindset

• Strong collaboration skills, flexibility, and a team-player attitude

• Good computer skills, including solid knowledge of MS Office

• Ability to stay organized, set priorities, and manage daily tasks effectively

• A client-oriented approach, patience, and excellent communication skills

What do we offer:

• Home office with company-provided equipment for your comfort and flexibility

• Cafeteria points to choose the benefits that suit you best

• Meal contribution as an additional allowance

• Attractive performance bonuses and a rewarding referral program

• Daily use of foreign languages, especially English, in an international environment

• A fair, supportive, and people-focused team culture that values respect and collaboration

• Extensive training and clear opportunities for career growth within a global company

• Fun and engaging activities – team-building events, company celebrations, sports, and more

Benefits:

• Bonuses

• Meal tickets/catering allowance

• benefit card

• Multisport card

• Educational courses and training

• Workplace refreshments

• Contributions to sport/culture/leisure

• Corporate events

• Work mostly from home