Customer Service Supervisor with German

Job offer

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles — they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Nobel Biocare is an implantology business, currently looking for a Customer Service Supervisor with German. In this role, you will collaborate closely with the Head of Customer Care in order to ensure that Nobel Biocare is a reliable, professional and responsive partner for all customers with focus on the DACH market (Germany, Austria, Switzerland).

What is your role going to look like?

• You can expect leading and mentoring a team of 6-8 members.

• Find the best ways to secure and follow up on high standards of Customer Experience (phone calls coverage, backups, professional customer approach).

• We will encourage you to identify improvement areas of all European processes and procedures linked to Customer Service, in line with the Head of Customer Care.

• You care about building and maintaining excellent relationships with various stakeholders (sales, cash collection, finance, warehouse colleagues).

• Supervisors participate on stakeholders’ meetings to represent the CS organization, and to collect and act on Customer Experience feedback.

• You guarantee the customer experience cycle in all service incidents with sense of urgency, strengthening customer loyalty.

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

What will you bring?

• Strong leadership skills with at least 3 years of experience in leading an international team, team-oriented personality, team playing

• Proven successful experience of building and developing high-performing teams

• Stress management, strong structure and goal orientation

• Risk and project management driven by customer focus

• Ability to build strategic work relationships and negotiate with internal and external customers

• Efficient communication, provide constructive feedback, mentorship and coaching

• Fluent level of English language

• C2 level of German

• Basic level of French or Italian is an advantage to cover Swiss operations

• Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.

What can you look forward to?

• WELL certified offices - we’re the only office in CEE with Platinum certification in WELL the only program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...)

• initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)

• 25 days of vacation

• 4 paid personal days

• Meal vouchers

• Hybrid work model

• Contribution to wellness and leisure activities - Multisport and Edenred

• Retirement plan contribution and life insurance

• Language courses

• Employee Assistance Program

• free consultations in mental health, legal and financial areas for you and your family members

• Company discounts

• Attractive work environment in Prague 8 – Libeň

• Free parking in the office

• Relocation support