Customer Service Representative with Polish

Currently in Prague, we have openings across our business divisions for Polish speakers supporting dental implantology sector.

Customer Service Representative is Responsible for:

• Receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism

• Masters the product knowledge of current product portfolio. Provides customer with accurate information regarding our products and sales promotions. Shares the knowledge with junior team members.

• Point of contact (phone or email) for Customers and Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer

• Ensures a correct order management: Quotations, Orders, Deliveries and Invoices

• Manages product and service complaints

• Reaches Customer Service targets

• Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.

• Promotes campaigns and offers agreed with the Customer Care Manager.

• Works and leverages relations with sister companies in whole group

Requirements:

• Fluent in English and Polish language

• Previous experience in customer service within an international corporation is preferred

• Excellent communication skills (verbal and in writing)

• Ability to operate computer systems with accuracy and efficiency (SAP, CRM & Excel)

• Ability to adapt and implement new procedures as required to provide excellent customer service

• Detail oriented and organized

• Reliable and high sense of responsibility and urgency

• Resistance to stress and ability to prioritize

You can look forward to these benefits:

• 25 days of vacation

• 4 paid sick days

• Contribution to wellness and leisure activities

• Individual retirement plan and life insurance

• Meal vouchers

• Language courses

• Employee Assistance Program

• Home office possibility

• Company discounts

• Service awards

• Attractive work environment in Prague 8 - Libeň