Customer Service Representative for French market

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Dexis is an dental imaging business, currently looking for a Customer Service Representative.

What is your role going to look like?

• As a member of European team you will be supporting primarelly French market.

• Act as a primary point of contact for our distributors.

• Work with or assist cross-functional departments within the company.

• You will cooperate with the sales team of the related market

• Big part of your day will be order management- receiving, monitoring, and processing customer orders in Oracle and SAP.

• You will also handle complaints or any other requests from our clients

• You can expect receiving requests primarelly via email (CRM) and ocassionally via phone

What will you bring?

• Native or close to native level of French and fluent level of English language

• Experience with order management

• Customer centric approach

• Good communication skills (efficient, friendly and positive)

• Curiosity and drive for continuous improvement

• Experience or ability to learn CRM and ERP tools

• Organizational skills and attention to details

What can you look forward to?

• WELL certified offices (we’re the only office in CEE with Platinum certification in WELL - program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...) initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)

• 25 days of vacation

• 4 paid personal days

• Meal vouchers

• Hybrid work model

• Contribution to wellness and leisure activities - Multisport and Edenred

• Retirement plan contribution and life insurance

• Language courses

• Employee Assistance Program

• free consultations in mental health, legal and financial areas for you and your family members

• Company discounts

• Attractive work environment in Prague 8 – Libeň

• Free parking in the office