Lodging Partner Associate (German and English)

• Support our Hotel partners

• Work involves advanced and more complex support tasks

•  Deliver efficient, high-quality support to lodging partners via voice and email always aiming to minimise customer effort.

• Analyse data to quickly diagnose and resolve complex issues, ensuring timely and effective solutions.

• Take a proactive approach to customer interactions, ensuring thorough resolution and building trust for future engagements.

• Communicate with professionalism, empathy and clarity

• Collaborate cross-functionally with internal teams to escalate and resolve issues that impact partner satisfaction.

• Juggle multiple priorities with precision, consistently meeting deadlines in a fast-paced environment.

• Identify and suggest process improvements that enhance both customer satisfaction and operational efficiency.

Experience and qualifications:

• German: Full proficiency

• English: Very strong communication skills, both written and spoken

• Strong knowledge of Excel

• Basic understanding of SQL (nice to have, not mandatory)

• Combination of Call Center responsibilities and Back Office tasks

• Support for Hotel Partners

• 6–12 months of customer service experience, ideally from a fast-paced, customer-centric environment.

• Fluent in both German and English, with excellent written and verbal communication skills in both languages.

• Confident using customer care management tools and Microsoft Office programs to stay organized and efficient.

• You have a problem-solving mindset, and you handle challenging situations with professionalism, empathy, and tact.