Customer Service Supervisor with French

Envista
Full-time  •   Prague
Seniority: Mid level  •  Education: Education not important

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. We believe true champions lift each other up, and we are looking for new champions to join our team. If you believe champions do more than win – they stand for something bigger – you can build a meaningful career at Envista. Let’s talk. Learn more at envistaco.com.

Pracovní nabídka

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles — they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Nobel Biocare is an implantology business, currently looking for a Customer Service Supervisor in Prague.
In this role you will collaborate closely with the Head of Customer Care in order to ensure that Nobel Biocare is a reliable, professional and responsive partner for all customers.

What is your role going to look like?

  • To build, lead, coach and supervise a team of 8-10 team members.

  • To secure and follow up on high standard of Customer Experience (phone calls coverage, backups, professional customer approach)

  • Implement and identify improvement areas of all European processes and procedures linked to Customer Service, in line with the Head of Customer Care

  • To distribute and organize the daily workload, take charge of escalations.

  • To build excellent relationship with stakeholders (sales, cash collection, finance, warehouse colleagues).

  • To participate on stakeholders’ meetings, to represent the CS organization, to collect and action on Customer Experience feedback

  • Lead and provide Customer Care associates all necessary information, to organize training, to provide work instructions and tools to cover their roles.

  • Ensure smooth team operations and effective collaboration.

  • To identify TOP 20 customers, to monitor and follow up on their customer satisfaction and implement countermeasures when necessary.

  • Make sure a correct Customer Master Data & Customer Discount maintenance in ERP is in place

  • Ensure a correct order handling:  Quotations, Orders, Deliveries and Invoices

  • Supervise backorders to customers and implement corrective actions when necessary

  • Assure fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight charges and Warranties & Complaints.

  • Guarantee the customer experience cycle in all service incidents with sense of urgency, strengthening customer loyalty.

  • To assure fulfilment of the local legal requirements practice

  • To highlight with urgency any potential issues with provider or partner having impact on customer experience (for example: courier services, system issues, etc.)

  • Promote campaigns and offers agreed with the Head of Customer Care and Commercial colleagues.  

  • Secure appropriate team training.

  • Hold regular one to one meeting with each member of the team to provide performance feedback and coaching. Performance for review

  • To run regular team meetings, Daily Management follow ups with the team.



What can you look forward to?

  • WELL certified offices- we’re the only office in CEE with Platinum certification in WELL program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...)

  • initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)

  • 25 days of vacation

  • 4 paid sick days

  • Meal vouchers

  • Hybrid work model

  • Contribution to wellness and leisure activities - Multisport and Edenred

  • Retirement plan contribution and life insurance

  • Language courses

  • Employee Assistance Program

  • free consultations in mental health, legal and financial areas for you and your family members

  • Company discounts

  • Attractive work environment in Prague 8 – Libeň

  • Free parking in the office

  • Relocation support


What will you bring?

  • Strong leadership skills and team playing

  • Stress resistance, strong structure and goal orientation

  • Solid customer focus and service orientation skills

  • Proven successful experience of building and developing teams

  • Passion for getting results and continuous improvement skills

  • Ability to build strategic work relationships and negotiate with internal and external customers

  • Able to communicate effectively, provide constructive feedback, mentorship and coaching

  • Advanced or proficiency English Level and native/ C2 level of French

  • Expert knowledge in SAP ERP systems, focus in the sales module  

  • Valuable knowledge as User in CRM systems



We’re looking forward to receiving your CV.

Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.



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Company events and teambuilding Home office Contributions to sport, culture or past time activities Caffeteria Courses and training Extra holidays Meal vouchers or meal contributions Notebook Mobile phone Bonuses

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