Customer Excellence Specialist

Are you a communicative and passionate individual eager to make a difference? At Expats.cz, we’re more than just a media platform; we’re a vibrant community committed to supporting expats in Czechia with timely news and information. We’re looking for a Customer Excellence Associate to join our dynamic sales team and help us elevate our client relationships to new heights.

What You'll Do:

As a Customer Excellence Associate, you'll be the heartbeat of our client interactions, building lasting relationships and ensuring our clients receive unparalleled service. Your role will include:

• Master Our Offerings: Dive deep into our media products and services.

• Engage Clients: Connect with potential clients through various channels—whether new leads or existing relationships.

• Deliver Exceptional Service: Address client needs with customised solutions, ensuring their satisfaction.

• Craft Sales Strategies: Develop compelling sales pitches, both in person and online.

• Negotiate with Confidence: Handle pricing discussions to close deals effectively.

• Track Success: Keep meticulous records of all media purchases to ensure timely follow-through.

• Nurture Relationships: Maintain strong, ongoing connections with your client portfolio.

• Collaborate with the Team: Share insights and best practices to enhance team performance.

Who You Are:

We’re looking for someone who thrives in a people-focused environment. If you have:

• Bilingual Proficiency: Excellent communication skills in English and Czech.

• Sales Passion: While experience is a plus, we value your enthusiasm and potential.

• Networking Savvy: A pre-existing network will boost your success.

• Positive Energy: You inspire others and enjoy creating connections.

• Team Spirit: You work well with colleagues and value collaboration.

• Self-Motivation: You thrive in a flexible work setting, managing your time effectively.

What We Offer:

Join us in an environment that celebrates innovation and growth. Enjoy:

• Flexible Working Hours: Find a schedule that suits you.

• Competitive Compensation: Be rewarded for your hard work.

• Development Opportunities: Enhance your skills and grow your career, attend interesting conferences and events.

• Fun Workplace Culture: Celebrate successes together (bonus points if you love beach volleyball!).

If you resonate with our values of excellence, communication, innovation, responsibility and growth, we want to hear from you! Please submit your application and a cover letter sharing why you’re excited about this role.

Let’s build something amazing together at Expats.cz!