J&J Global Services
Full-time  •   Prague
Seniority: Junior  •  Education: Education not important

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” 

There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.


Cash Collection & Credit Management Representative with German
Location: Prague
Contract: full-time, permanent contract

The responsibilities & the impact YOU will have:

  • Managing the collection function for countries in scope as per defined procedures and legislation

  • Convert accounts receivable to cash as per customers payment term,

  • Making outbound calls and responding to inbound calls promptly according to processes

  • Cooperation with other departments within the organization (Customer Logistic Services, customer master, billing department, sales, audit, Business Unit Finance…)

  • Researching and resolving disputes and deductions that would otherwise delay or prevent payment of accounts receivable

  • Placing accounts on credit hold, and releasing orders from credit hold within scope of authority,

  • Follow up on unidentified and unapplied cash receipt in collaboration with the cash application team /customers as per defined procedures

  • Perform all I2C procedures as required, in a timely manner

Your accountabilities will be mostly:

  • Building and maintaining relationships with customers concerning past due invoices, payment trends, resolution of disputed invoices and other matters relating to receivables. The objective is to keep DSO as low as possible

  • Meet dashboard metrics related to Invoice To Cash

  • Reduce delinquencies, Limit bad debt losses,

  • Address the root causes of customer deductions

  • Resolve deductions in a timely manner

  • Timely and accurate reporting

  •  Support of the I2C Team lead / Supervisor and the Senior Cash Collection & Credit Management Rep.

We would love to hear from YOU, if you have/are:

  • Strong communication skills on the phone combined with customer and service orientation

  • Experience in a similar job in finance / accounting / customer service environment

  • Ability to solve difficult situations using own judgment and sense of initiative

  • Eye for detail

  • Strong analytical and communication skills

  • Proficient in German (written and oral) & good level of English (written and oral)

This is what awaits YOU at J&J:

  • An opportunity to be part of a global market leader.

  • A dynamic and inspiring working environment.

  • Many opportunities to work on challenging projects and assignments.

  • Possibilities for further personal as well as professional development.

  • Many employees benefits:

    • 5 weeks of vacation, home office, flexible working hours, sick days

    • Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card

    • Contribution for: Prague public transportation, language study, illness leave, pension contribution,

    • Refreshment in the workplace, company gym, free sports activities, corporate events 

The benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin and will not be discriminated against on the basis of disability.

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