Senior Technical Support - Engineer - Hybrid...

Ready to take your technical support expertise to the next level? Join a global technology leader that empowers businesses worldwide to work smarter and faster. We’re looking for an experienced L2/L3 Technical Support Specialist who thrives on solving complex challenges and making a real impact for enterprise customers.

In this hybrid role based in Prague, you’ll become a trusted expert for advanced customer support, working with sophisticated solutions used by some of the world’s largest organizations. If you enjoy deep technical problem-solving, collaborating across international teams, and using your English daily, this is your chance to step into a truly global environment where your knowledge matters.

POPIS POZICE

• Provide solution to complex technical issues impacting customers’ business processes.

• Adhere to KPIs, especially responsiveness SLAs and productivity goals and ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible.
• Demonstrate a high level of expertise with product functionality; continue developing core product skillset as new innovations are released.
• Create Code Corrections, collaborate with Product Area Leads and Engineering team.
• Collaborate with other internal cross-functional and global teams.

PROFIL KANDIDÁTA

• A bachelor’s degree preferable in Information Technology/Computer Science area and experience in product Support, Software Development, IT, Technical support or Quality Assurance.
• Advanced English.
• Excellent written and oral communication skills; ability to listen and work with customers in real-time.
• Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction.
• Technical acumen and understanding of SQL, technical troubleshooting, programming language and experience in testing is advantage.
• Willingness to learn and grow.

NABÍZÍME

• Full-time employment contract.
• Meal vouchers (90 CZK/day covered by the company).
• 5 weeks holidays.
• Homeoffice 2 days/week.
• Annual bonuses.
• 6 sick days.
• Monthly cafeteria card points.
• MultiSport card option.
• Paid sick leave (100% salary) up to 15 days/year.

NABÍRÁME MUŽE I ŽENY

Naše inzeráty jsou v některých případech psány v ženském nebo mužském rodě. Tento postup byl zvolen výhradně proto, aby bylo dosaženo co nejvyšší plynulosti textu. V žádném případě se nevyjadřuje genderově podmíněný nebo diskriminační přístup naší společnosti k uchazečům a uchazečkám o volná pracovní místa.