Xero Shoes EU s.r.o.
CZK 50,000 - 55,000  •   Full-time  •   Prague
Seniority: Mid level

Want to be a part of a fast-growing team? Come work with Xero Shoes!

We’re a Denver-based minimalist shoe company making a real difference in people’s lives and we’re searching for a great candidate to join us.

We are on the lookout for friendly, highly-organized people with a passion for serving others to help us take care of our wholesale and B2C customers. This is a hybrid position that will work on the B2B and B2C side of the business and must be able to move seamlessly between the two roles.

The position is located in our corporate office in Prague-Vinohrady and reports to our Managing Director.

Please be aware that this is not a 100% remote position. Our team’s presence in the office is critical to our mission. After a successful probationary period an in-office/remote schedule is possible.


Responsibilities:

  • Answering phone calls and responding to emails from online customers.

  • Processing refunds and returns promptly and accurately.

  • Solving problems for online customers with a friendly and empathetic approach.

  • Ensuring a positive customer experience through effective communication and problem-solving.

  • Responding and communicating in Spanish and English.

Requirements:

  • Excellent customer service skills including displaying courtesy; managing difficult customer situations; and responding promptly to customer needs.

  • Ability to establish and maintain positive working relationships with others.

  • Computer whiz - able to use cloud-based shopping cart and shipping programs in addition to Excel, Word, Google and other standard business apps.

  • Fluent spoken and written English and Spanish.

  • Excellent organizational skills.

  • Spectacular memory for obscure detail.

  • Excellent oral and written communication skills.

  • Teamwork and self-management skills.

  • Unfailingly reliable and punctual.

  • Possess the patience of a Zen Master.

Benefits Include:

  • 25 vacation days

  • Competitive salary PLUS a quarterly bonus structure

  • Opportunity to learn, grow and advance your career

  • Modern offices in Vinohrady, with great coffee and snacks

  • One free pair of shoes per month

  • 50% discount on shoes for family and friends

  • Meal voucher program

  • Multi-Sport card

  • Dog-friendly office

www.xeroshoes.eu

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Job position benefits

Dog-friendly office Company events and teambuilding Home office Sick days Contributions to sport, culture or past time activities Meal vouchers or meal contributions Flexible working time Notebook Discount on company products or services Bonuses

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