B2B Customer Support with German |60 000 CZK|

Grafton Recruitment, s.r.o
CZK 40,000 - 60,000  •   Full-time  •   Prague
Seniority: Junior  •  Education: Basic

About the Job:

Are you a motivated individual looking to kickstart your career in the dynamic field of Customer Service in the DACH region, specifically in IT and finance? Do you already possess experience in customer service within these sectors and wish to expand your knowledge further? Are you proficient in both English and German?

If so, this exciting opportunity might be the perfect fit for you! Join our team as a B2B Customer Support with German, where you'll have the chance to work with a multifaceted purchase/accounting software program, mastering it, and sharing your expertise with our esteemed B2B clientele.

Your daily responsibilities will include:

- Processing customer orders
- Managing customer accounts in the CRM system (Similar to SalesForce and SAP)
- Providing guidance on order entry, purchase orders, logistics, and delivery
- Collecting customer feedback
- Resolving customer complaints and offering suitable solutions
- Engaging with customers via phone and email in both German and English
- Addressing customers' needs, documenting technical issues
- Contributing to project management and process improvement efforts

We are seeking a dedicated problem-solver who can not only escalate issues but also proactively resolve them.

If you are eager to excel in a collaborative and growth-oriented environment, we encourage you to apply now, and I will be in touch with you soon.

Benefits:

- 5 weeks of vacation
- Sickdays
- Hybrid Home Office model
- Benefits for cafeteria
- Lunch allowance
- Tranings and courses (EU languages fully paid in working hours)
- Multisport card
- Life insurance
- Pension plan
- Sick on leave financial protection

Other Info:

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/cs/job-search?utm_source=jobboard&utm_medium=jobposition

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