Expedia Group (Prague)
Full-time  •   Prague
Seniority: Junior  •  Education: Bachelor

Partner Success Associate - German (High Demand Markets)

The Partner Success Associate’s primary responsibility is to ensure that Expedia Group’s hotels, and all accommodations types in our most popular destinations have great rates and room types available for the Expedia travellers at all times.
In doing so, Partner Success Associates will also continuously work with Expedia Group’s hotel and accommodation partners to help them improve the marketing and distribution potential from their participation in the Expedia marketplace. You will work as part of a team, with the primary goal of increasing the number of visitors to our top destinations.
This role is the foundation on which the Market Management team is based. The team ensures that the Expedia Group brands’ global customers always find the most suitable property for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.

What you will do:

This is a predominantly phone based role and you will be reaching out to a portfolio of existing accommodation partners each day. You will closely work with these hotel partners to:

  • Optimise content, rate and availability competitiveness on the Expedia sites to increase customer conversion

  • Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs

  • Secure promotional offers to support the brands’ merchandising and marketing efforts

  • Educate hotel partners on the self-service features available on Expedia Partner Central

  • Re-establish relationships with dormant hotel partners

  • Support demand generation

  • Support research to identify properties not currently listed on the Expedia marketplace

Who you are:

  • Passionate and enthusiastic about the travel industry and enjoy talking to hotel and accommodation partners throughout the day.

  • Proficiency in the German & English languages. Another European language is a plus

  • High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate

  • Hungry, determined, motivated, willing to take action and results-focused

  • Strong organisation and time management skills, rigor, attention to detail

  • Proven follow-up/persistence when facing challenging situations

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