Account Management Associate - French Speaker

The Partner Success Associate's primary responsibility is to ensure that Expedia Group’s hotel and property product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base.

In doing so, Partner Success Associate will also continuously work with Expedia Group’s hotel and property partners to help them improve the marketing and distribution potential from their participation in the Expedia marketplace.

This role is the foundation on which the Market Management team is based. The team ensure that the Expedia Group brands’ global customers always find the most suitable property for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.

What you will do:

• By providing and analysing data specific to their market, Market Associates will work closely with hotel partners to

• Optimise content, rate and availability competitiveness on the Expedia sites to increase customer conversion

• Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs

• Secure promotional offers to support the brands’ merchandising and marketing efforts

• Educate hotel partners on the self-service features available on Expedia Partner Central

• Support Expedia’s business development efforts through smooth onboarding of new hotel partners

• Re-establish relationships with dormant hotel partners

• Support demand generation

• Support research to identify properties not currently listed on the Expedia marketplace

Who you are:

• Bachelor’s degree in a related field; or equivalent related professional experience

• 0-2 years of experience

• Drive for results

• High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate

• Hungry, determined, motivated, willing to take action and results-focused

• Organisation and time management skills, rigor, attention to details

• Proven follow-up/persistence when facing challenging situations

• Ability to multi-task effectively and be able to change gears quickly without skipping a beat

• Relationship builder; earns the confidence of others

• Bridges and sustains solid partnerships based on mutual support through a collaborative style

• Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by LPS leadership team

• Appetite for innovative technology, fast-changing business environment, data driven decision making

• Proficiency in English and French languages

• Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to

• Ability to effectively communicate to various levels and through a variety of communication channels

• Able to work independently as well as be a strong team worker, ensuring the whole team wins