Data & Technical Solutions Associate

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

About the team

Travel Partnerships & Media helps partners deliver excellent traveler and B2B experiences through high-quality supply, an advertising and travel media network, and affiliate solutions.

About the role

You will support technical operations across partner integrations, data pipelines, APIs, and observability. You’ll investigate issues, analyze data with SQL, coordinate fixes with engineering, document runbooks, and contribute to service improvements. This is an early‑career, hands-on role with clear growth paths into SRE, data/platform, or solutions engineering.

What you will do

• Triage and resolve incoming incidents and requests from internal teams and partners; assess severity and coordinate resolution across stakeholders.

• Use SQL and Excel to investigate data issues and produce ad‑hoc reports or dashboards (e.g., in Querybook or similar).

• Troubleshoot APIs and file-based integrations (REST, XML/JSON) with tools like Postman/cURL; validate payloads, headers, auth, and retries.

• Monitor systems via logs/metrics (e.g., Splunk, Kibana, Datadog, CloudWatch); tune alerts and maintain runbooks.

• Contribute to root cause analysis (RCA) and corrective actions; track fixes to completion and communicate status clearly.

• Write and maintain support documentation, SOPs, and knowledge base articles for multiple support tiers.

• Automate repetitive tasks with lightweight scripting (Python or bash) to reduce toil.

• Support change/release activities and basic UAT; ensure smooth handoffs with Engineering and Product.

• Report progress and risks clearly to technical and non‑technical audiences.

• 1+ years in a technical ops/support, data operations, NOC, or similar role.

• Strong SQL and Excel; comfortable joining large tables, filtering, and summarising data.

• Practical troubleshooting of APIs and familiarity with logs/metrics tools (e.g., Splunk/Kibana or equivalents).

• Basic understanding of cloud concepts (AWS preferred) and Linux/CLI fundamentals.

• Clear written and verbal communication; able to tailor detail to the audience.

• Habit of documenting and improving processes; comfort working in Agile/Scrum environments.

• Bachelor’s degree in a technical field or equivalent practical experience.

• QueryBook/Presto/BigQuery or similar query tools.

• Postman/cURL; JSON/XML; basic auth patterns (tokens, keys).

• Jira/Confluence; Salesforce exposure helpful.

• Python or bash scripting; foundational testing principles.

• Observability basics (logs/metrics/traces, dashboards, SLOs).

• Basic statistics and data visualisation for trend analysis.

• Certifications: CompTIA A+ and/or AWS Cloud Practitioner (Foundational) or equivalent. Helpful but not required.