Associate Account Manager - German Market

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Associate Account Manager, Small & Medium Business Vacation Rental - German Market (6-7 month Fixed Term)

Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions. 

The Associate Account Manager, Small & Medium Business is key to promoting and developing a high level of engagement with Vrbo’s Vacation Rental Hosts. Your primary responsibility is to work collaboratively with Hosts to improve their productivity and results within Vrbo’s marketplace. You will continuously work to maximize the production potential in the Vrbo marketplace by utilizing and sharing unique data insights, marketing, distribution, and revenue management tools with Hosts. Driven and focused, you are a taskmaster who loves working with people. You are diligent, thorough and can break down technical concepts with ease.

You will be responsible for driving the success of Vacation Rental Hosts on the Vrbo platform. This is a high-volume outbound call-based role, and you will use your persuasion skills to drive Host behavior on the site. The goal is to gain maximum Host success while providing a quality Traveler experience.

In this role, you will:

• Consistently exceed the mark on metrics (strategic objectives set by leadership)

• Establish performance goals with partners, develop action plans, secure commitment for adoption/usage

• Optimise content, rate, and availability to maximize booking conversion

• Manage a large volume of clients through multiple consultations daily

• Understand key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market

• Pitch additional relevant products to existing customers or prospects

• May include (up to 20%) travel for in person consultations

Experience and qualifications:

• You are a native German speaker, or you have a bilingual/proficient level of German, plus you are fluent in English

• Bachelor’s or Master's Degree in a related field; or equivalent professional work experience

• 2 to 4 years of sales, client services, or account management experience

• Knowledge of the vacation rental industry is a plus

• Proficient in Microsoft Office

• Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms

• An affinity for action and self-initiative

• Strong client communication skills (both verbal and written)

• Superb organisation and time management skills, self-discipline

• A results-focused and metrics-driven mindset

• Demonstrated ability to balance a variety of activities to drive a high-volume of partner interaction

• Ability to interpret performance, market and competitor data analysis and implement impactful action plans based on the data

• A reputation for follow-up and persistence in challenging situations

• Authentic relationship skills that earn the confidence of others