IT Service Desk Analyst with German and Czech

Grafton Recruitment, s.r.o
Full-time  •   Prague
Seniority: Graduate  •  Education: Basic

About the Job:

Can you speak fluent German and English?

Are you interested in the IT field?

Would you like to be a part of a successful company based in Prague?

If so, this might be the right job opportunity for you!

As an IT Service Desk Analyst, your daily responsibilities will be:
- Communication via phone and e-mail with customers/colleagues from Asian countries
- Providing support to IT incidents and requests (solving, analyzing, evaluating) and informing users about the resolutions
- Forwarding the completed IT requests to the 2nd level of IT support
- Updating data into the database
- Working with IT service Desk tools on a daily basis
- Cooperating with other departments and colleagues


* 25 dnů volna
* pružná pracovní doba
* 13. mzda
* stravenky 130 Kč/den od zaměstnavatele (celkově 180 kč/den)
* Flexipass 550 Kč/měsíc (Sodexo)
* plně hrazené kurzy na odborný rozvoj a školení
* intenzivní využívání cizích jazyků a kurzy na pracovišti
* akce pro zaměstnance a jejich rodiny
* Goethe Institut kurzy a certifikáty (proplaceno)
* CAE kurzy a certifikát (proplaceno)
* Cervantes kurzy a certifikát (proplaceno)

Other Info:

Send us your CV in English and Czech if you have one. For more related job opportunities visit

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