Technical Support

Assistance with login problems and other technical issues Staff Jason Pirodsky

Written by StaffJason Pirodsky Published on 25.10.2008 12:46:00 (updated on 21.03.2023) Reading time: 1 minute

Are you having difficulties in logging in?

  • Please make sure your login or password has been typed correctly.
  • Username and passwords are all case SenSiTivE.
  • Did you leave CAPS lock on?
  • Make sure your browser can accept Cookies.
  • Check your firewall to see if security settings are preventing Cookies.
  • Click here if you have you lost your password.

Are you still waiting for an activation link?

  • If you have still not received your activation email for your account, be sure to check your spam folder first.  There are known issues with users of Hotmail, AOL and Yahoo! email addresses – Gmail tends to work reliably.  If you cannot locate the activation email, please contact the team on the link below.

If problems persist:

  • If using Internet Explorer, you may like to download FireFox browser (this can help for Mac users who use Mac OS 9 or less)
  • Still having problems? Contact our team

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