Digital Tourism Specialist with FRENCH

ICON Communication Centres
Full-time  •   Prague
Seniority: Graduate  •  Education: Education not important

ICON is on the lookout for new colleagues. We aren't a corporate giant; we are a flexible, friendly team that is supportive and we pride ourselves in nurturing talent. Because of our size, your voice is heard, and your ideas can make an impact quickly. Here's a taste of what's on offer:

  • Friendly and understanding management team

  • Hybrid working

  • Additional holidays

  • Stability (we've been around since 2003!)

  • Training and development programs

  • Social events

  • CSR programmes

Our client for this project is the world’s leading online marketplace for the vacation rental industry. The successful candidate will be an account manager for the market of your spoken language, meaning that on a daily basis you will be responsible for the inbound and outbound, calling and management, of both prospective and existing customers. You will be in charge of consulting, advising, and providing pay-per-booking solutions to holiday-rental property owners to build long-term business relationships with them while optimising the quality of their listings and increasing their ROI.

Main Responsibilities

  • Nurture, recommend and sell subscription-based solutions to vacation rental property owners.

  • Correctly match the best product to the customer’s specific needs.

  • Provide customers with an excellent experience and build long-term business relationships.

  • Use an array of systems and tools to provide best-in-class service.

  • Meet the daily/weekly personal and team targets.

  • Maintain an understanding of the holiday rental marketplace including competitors.

  • Some of your time may be spent on back-office activities, including systems logging, CRM management, benchmarking, and case studies.

Your Profile

  • Native-level proficiency in French plus good knowledge or English for internal communication and training

  • Relevant experience in sales/ pre-sales/ telemarketing/ lead generation or similar position is preferred 

  • Strong interpersonal communication skills and a customer-centric approach

  • Ability to work independently, proactively identify complexities, and maintain ownership of issues

  • Familiar with or willing to learn multiple internal systems

  • Solid understanding of Internet technologies

  • Strong written and verbal communication skills

  • Desire to learn & succeed

  • Excellent telephone manner

We Offer You

  • Full-time employment

  • 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)

  • 50% or 100% discounted Multisport membership (www.multisport.cz)

  • Team building and social events 

  • Ongoing training sessions & personal development

  • A diverse international work environment

  • Mix of home office and onsite working

Paid Training And Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.

Interested?

Just fill in the application below and we will be in touch....

Job position benefits

Work predominantly from home Company events and teambuilding Home office Contributions to sport, culture or past time activities Courses and training Meal vouchers or meal contributions Bonuses

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