Night Assistance Coordinator (UA speaker)

Step into a role where your language skills and empathy make a real difference! Imagine being the first point of contact for travelers in need, guiding them through challenging situations with confidence and care.

At Euro-Center Prague, you'll join a diverse and dynamic team dedicated to providing exceptional support to clients worldwide. With access to state-of-the-art training, a supportive environment, and a multinational culture, this is more than just a job – it’s your chance to be a hero for those in need while building a rewarding career in the heart of Prague.

We are currently looking for Ukrainian speakers to strengthen our Prague-based teams.

Main responsibilities:

  • Handle any inbound or outbound communication related to assistance. These communications can be with a policyholder, medical and technical providers, agents, customers and other Euro-Center Offices.

  • Register all communications and take action in the systems provided by the company (Globo, Outlook, telephone system and others)

  • Register and adjust reserves for services requested when necessary, up to the authorised financial limit.

  • Coordinate adequately all logistic arrangements locally and internationally.

  • Coordination with the Medical Team according to Euro-Center’s escalation process

  • Have a good knowledge of all products, and be able to fast, and efficiently check policy terms and conditions required for the case.

  • Be able to understand the available provider network and identify preferred providers in different countries adequate for an ongoing case.

  • Follow the customers’ guidelines and Service Level Agreements (SLA) according to Euro-Center’s regulations and GDPR Instructions.

  • Work in close coordination with his/her senior colleagues (senior coordinator, team leaders)
    Upon AC and EC management request, to conduct other functions related to the assistance centre activity

Requirements:

  • Native or Advanced (level C2) knowledge of Ukrainian

  • Advanced English - it is our internal company language and you will communicate with English speaking clients.

  • Experience in working in customer service is an advantage

  • Empathy towards customers

  • Good level of organisation, multi-tasking and effective time management

  • Flexible and fast thinking, cool-headed in stressful situations

  • Ability to analyse a situation and find a solution

  • Being ready to learn and follow given procedures and rules

  • Time flexibility (work in shifts 24/7):

    - 1 morning shift (8:00 – 15:30) or 1 afternoon shift (13:30 – 21:00) to fulfill the required monthly working hours

    - 10-12 night shifts (20:00 – 8:00) *done from home office

  • Required start: March 17th, 2025 or later, upon agreement.

  • Important: Work and residence permit in the Czech Republic

What we offer:

  • Background of a stable international company with 12 branches worldwide

  • Multinational environment and daily communication in foreign languages

  • Very interesting and varied job

  • Initial training based on international professional know-how

  • Motivating salary and benefits (e.g. meal allowance, quarterly bonuses, Multisport card, contribution to language courses and many more!)

  • Modern offices in Karlín (one of Prague's liveliest districts)

  • Possibility of Home office

  • Flexible planning of shifts

  • Quarterly paid bonuses based on performance

To have a better understanding of our company and daily responsibilities, please see our CASE STUDIES:

https://www.euro-center.com/#callUs

https://www.euro-center.com/about-us/#jobsAvailable

If you are interested in this position, please send us your CV, including your time availability, both for the interview and a possible starting date.

We are looking forward to receiving your applications!

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Job position benefits

Home office Sick days Contributions to education Contributions to sport, culture or past time activities Courses and training Meal vouchers or meal contributions Flexible working time Retirement or life insurance contributions Discount on company products or services Bonuses

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