Expedia Group (Prague)
Full-time  •   Prague
Seniority: Mid level  •  Education: Bachelor

Account Manager (Dutch speaking) - Partner Success, Vacation Rental (50% Remote)

The Account Manager is key to promoting and developing a high level of engagement with Vrbo’s Property Managers. Your primary responsibility is to work collaboratively with partners to improve productivity and results from participating in Vrbo’s marketplace by growing net booking value from the partner’s listings. You will continuously work to maximise the production potential in the Vrbo and Expedia marketplace by utilising and sharing unique data insights, marketing, distribution, and revenue management tools with Partners. 

What you will do:

  • You communicate daily with portfolio of customers and act as a primary contact point for them 

  • You deliver high-quality and high quantity of calls at scale to achieve and exceed targets 

  • You execute on outbound company campaigns 

  • You analyze and prioritize pipeline and outbound activity 

  • As an individual contributor, execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by leadership 

  • You manage listing retention and drive Partner participation expansion within high demand and compression periods to satisfy travelers’ pressing needs 

  • Establish performance goals in conjunction with PM partners, develop action plan, secure commitment, drive achievement to goals 

  • Provide relevant data insights and superior consulting services to partners (revenue management advice, define marketplace opportunities and define best practices) 

  • Drive content, rate and availability accuracy and competitiveness on the Expedia sites to maximize booking conversion 

  • Educate partners on the self-service features available on Expedia 

  • Support PM partner retention efforts through smooth onboarding of Vacation Rental PM partners 

  • Keep abreast of key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market and at the national level. 

  • Gather feedback from partners regarding product enhancements and processes to drive partner efficiencies and increased revenues and communicate that feedback internally to help drive continuous improvement. 

  • Create and deliver presentations to partners and peers 

  • Represent Expedia in local markets, trade shows and industry events to build the company’s company profile with partners 

  • Attend industry events and provide insights face-to-face based on business needs 

  • Provide ongoing input to Senior Management in developing effective and scalable solutions to improve process efficiencies 

Who you are: 

  • Bachelor’s Degree or equivalent related professional experience

  • Proficient in English & Dutch language

  • 3+ years of inside sales experience (B2B sales preferred) 

  • Experience in customer success, account management, ecommerce, software consulting or sales 

  • Knowledge of the vacation rental industry is a plus 

  • Proficient in Microsoft Office 

  • Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms 

  • If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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