DoubleCloud
Full-time  •   Prague
Seniority: Senior  •  Education: College

We are building a brand new support team and are looking for talented, enthusiastic team members who will provide support and problem solving for some of the most innovative startups and mature tech companies in the world today.

About DoubleCloud and our project

We were creators of the first managed ClickHouse service back in 2018, with more than 500 customers. Our engineers are significant contributors to leading open-source technologies like ClickHouse, PostgreSQL, Odyssey, WAL-G, and others.  

Since 2021, we have worked with more than 100 companies crunching analytics with various data tools, including Clickhouse and BigQuery, Redshift, MySQL, Postgres and Kafka. 

As a result, we created a data platform to specifically help any business build an end-to-end modern data stack and real-time analytics with fully managed opensource technologies, like Clickhouse, Kafka, etc.

With our platform, data engineers can focus on what they love building instead of spending time on tasks related to scaling up or down, installing updates, deploying additional software and other required admin around open source technologies.

As a company, DoubleCloud is an early-stage startup incorporated in Germany (Berlin) and the USA (Boston). 

We are currently over 40 people today, and the team is growing fast. 

What you will be doing 

  • Work directly with our clients and help them resolve technical issues and make their experience with DoubleCloud better.

  • Conduct deep dive analysis and troubleshooting to solve problems and incidents.

  • Ensure customer satisfaction and ticket resolution is within SLA.

  • Work across multi-cultural and geographically distributed teams. Develop working procedures, technical, and educational materials, and drive community.

What you will bring to the team: 

  • Self-starter mindset. Ability to work in an independent, collaborative, and fast paced environment.

  • Hands-on experience working as a Support Engineer, Systems Engineer, Systems Administrator, or a Developer with a mid-size organization or an ISV.

  • Proven experience in Technical Support and Maintenance in a technology organization working with software products.

  • Bachelor's degree in science, technology, engineering, math or equivalent experience preferred. 

  • Hands-on experience with AWS. Azure and GCP is a plus.

  • Understanding of PaaS/SaaS solutions

  • Understanding of Cloud Databases and Managed Services 

  • Hands-on experience with and passion for open-source solutions.

  • Experience with ITSM and Incident Management tools such as HubSpot, Jira, and PagerDuty.

  • Effective communicating with local and geographically distributed teams across NA and Europe.

  • Willingness to learn and improve every day.

  • Strong written and verbal communication in English.

DoubleCloud Culture

We are here to build the best possible product and want our customers to get the most value of it. In order to achieve this objective we work as a team in a startup-like agile rhythm. We help and inspire each other, try new things and learn new lessons. We are here for each other, and we ensure each individual has everything they need to reach their goals. 

DoubleCloud is proud to be an equal opportunity employer. Simply put, we do not discriminate which means we treat everyone with respect. Diversity, equity and inclusion are not only of importance for our Talent Team but are DoubleCloud’s fundamental principles.

We’re a global and diverse team full of positive vibes, and we love it that way.

Benefits & Perks

To reward our employees for the great work, they’re doing, we offer several perks and benefits, including:

  • 25 days vacation plus 3 paid sick days per year

  • Cafeteria Benefits at 2000CZK per month

  • Contribution Pension Plan and Life and accident insurance

  • Meal vouchers at (100czk per day)

  • Brand new office in the centre of Prague (Prague 1), with free snacks, drinks and a welcoming atmosphere!

  • Definite opportunities to have real and valued input into how our new team evolves

  • As we are a new team, you can be sure that we will be rolling out new rewards and opportunities as we grow

Interested?

Get in touch or share this Job Description with someone you think may be interested.

Job position benefits

Launching a brand new project Budget for personal development and growth Company events and teambuilding Sick days Contributions to sport, culture or past time activities Refreshments Courses and training Meal vouchers or meal contributions Retirement or life insurance contributions Bonuses

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