PGA Associate Account Manager - Italian Markets

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

PGA Associate Account Manager – Italian and English Speaking

Travel Partnerships and Advertising helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.

The Partner Growth & Agility (PGA) Associate Account Manager’s primary responsibility is to ensure that Expedia Group’s partner product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base.

In doing so, PGA Associate Account Managers will also continuously work with Expedia Group’s partners to help them improve the marketing and distribution potential from their participation in the Expedia marketplace.

The team ensure that the Expedia Group brands’ global customers always find the most suitable property for their dream trip wherever they want to go, and that our partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.

In this role you will:

By providing and analyzing data specific to their market, PGA Associate Account Manager will work closely with hotel partners to:

• Work in a high-volume, phone-based sales environment, speaking with dozens of hotel partners daily

• Present clear, persuasive recommendations, manage objections and address partner potential frustrations in real time confidently able to manage and overcome frequent objections in high percentage of calls

• Consistently follow up, build momentum and convert opportunities through persistence and effective relationship management

• Optimize content, rate and availability competitiveness on the Expedia sites to increase customer conversion

• Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs

• Secure promotional offers to support the brands’ merchandising and marketing efforts

• Educate partners on the self-service features available on Expedia Partner Central

• Re-establish relationships with dormant partners

• Support demand generation

Experience and Qualifications:

• Bachelor’s Degree; or equivalent experience (Minimum 2 years of experience in similar environment) and proficiency in Italian and English language

• Experience or a strong interest in sales, account management, business development, or another target-driven, customer-facing environment

• Comfortable making a high volume of phone calls every day and engaging with many partners across varied situations

• Resilient and motivated by the challenge of managing objections, navigating complex conversations without losing focus or energy

• High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate

• You have an appetite for innovative technology, fast-changing business environment, data driven decision making. You can present ideas and directives clearly and persuasively; actively listening when spoken/presented to.

• Hungry, determined, motivated, willing to take action and results-focused

• Proven persistence when facing challenging situations

• Ability to effectively communicate to various levels and through a variety of communication channels

• Relationship builder; you earn the confidence of others; strong team worker, ensuring the whole team wins. Also able to work independently

The total cash range (inclusive of base salary and variable incentive target) for this position in Prague is Kč731,000.00 to Kč1,023,500.00. Employees in this role have the potential to increase their pay up to Kč1,169,500.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.