Order Management Sr. Specialist Nordics - Swedish

# Talent

Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. Our portfolio of iconic brands includes global classics like Stella Artois and Corona, and well-known favorites such as Samson, Leffe, and Hoegaarden. 

We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.

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That’s Who We Are: Come and OWN IT.​

What's in it for you:

• Benefits for you and your family to help your physical and mental health 

• Competitive parental leave and pension contributions (2,5%)

• 25 days holidays per year

• Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)

• A beer allowance to enjoy our brands

• Meal vouchers

• Global Bonus

• 26 weeks paid leave for mothers

As an Order Management Sr. Specialist Nordics, you will own the end-to-end processing of customer orders and inquiries, coordinate resolutions with internal stakeholders, ensure SLA and KPI achievement, and support volume growth through upselling activities and CRM campaigns.

What will you be doing:  

• Own the order taking process for clients primarily from Nordics countries 

• Capture all incoming requests from customers via e-mail/phone/other channels 

• Enter them to the system according to official ways of working (“case creation”) 

• Ensure that all orders are processed on time and all issues related to orders are communicated with the customer to avoid Service Level hits. 

• Be close to your customer, while driving a continuous improvement agenda in the order taking scope (automation, digitalization, volume uplift, …) 

• Monitor and solve customer´s and CX agent´s ad-hoc requests and issues, as well as potential system failures that don’t require interaction with customers 

• Perform other duties as requested by the Team Leader, Manager 

Relationship management  

• Maintain a strong relationship with our customers. 

• Maintain a strong relationship with internal business partners/stakeholders.

A day in the job 

You open your laptop at around 08h30 and join the morning stand-up with the team. We’ll set priorities for the day together, based on the action log of the last day. Some items can be ticked off; others are being added.  

Meanwhile orders are streaming in, so it’s focus time. From 9h00 to 12h00 you focus on making sure all orders are in the system. Sometimes a customer orders a product that you don’t recognize. You quickly call her to clarify. Problem solved, you keep on going.  

Most orders are good to go and be delivered within the lead time, but for some we don’t have the products in stock. You coordinate with the Inventory Deployment team to understand when they are back in stock. Once you have the correct input, you modify the affected orders and inform the customer that some products will only come later.  

By the late afternoon you are wrapping up the open issues of the day and are preparing orders already for the next day and working on our customer returns log. You always try to be ahead of the curve. Some days you also free up time to work on structural improvements, or upselling projects, together with your team and some business stakeholders. 

The day ends around 17h30 and you realize that time flies in this role. You might even decide to crack open a cold Corona with some colleagues, celebrating your achievements of the day. 

What you will bring:  

Language skills

• Fluency in English and Swedish is required

• In case you speak Norwegian, it is an advantage

Experience  

• Problem solving experience and leading the resolution of the issue. 

• Customer facing (Front Office) experience is preferred 

• Experience with working in an SAP environment (or other ERP system) is an advantage 

• Knowledge of our business/FMCG operations, or related fields is an advantage 

Behavioral competencies  

• High level of service mindset 

• Strong business sense 

• Strong analytical and problem solving skills 

• React to ad-hoc urgencies 

• Strong ability to prioritize workload 

• Highly results focus 

• Able to work on own initiative 

• Able to coordinate many different tasks at the same time 

• High level of accuracy 

• Lives the company’s values 

Interpersonal expertise 

• Team player 

• Coordinating skills 

• Strong networker 

Technical competencies  

• MS Office (Excel, PowerPoint, Outlook, Word, …) 

• Experience with SAP (ERO/ERP/…) environment, or similar ERP system is preferred 

• Salesforce.com (SFDC) environment, or another CRM tool is preferred 

WHAT IT MEANS TO BE ONE OF US

OWN IT

Ownership is at the foundation of everything we do.

We look for owners who are empowered to lead positive change and take accountability for their results. When we come together, we don’t let our titles define us; we push each other to find the best solutions for our business strategy.

DREAM BIG

We dream big because we believe that through collective focus, discipline, and the strength of our teams, we can achieve anything. We empower our owners to push the boundaries of what’s possible to deliver on our strategy and purpose.

We look for people with passion, curiosity, and ambition to make a difference and grow with our business.

MAKE IT HAPPEN

We know that our actions matter more than words. We walk the talk, for there is no such thing as "this is not my problem."

We value resilience and commitment to excellence when facing challenges. We look for people who know how to transform big dreams into measurable results and shared success through hard work, consistency, and long-term thinking.