Helpdesk OR Car Purchasing Specialist with Dutch

Fastback is a Belgian software developer and a member of the EAG Group, which, together with Carvago, has helped transform the online automotive market. Since 2013, Fastback has been providing efficient and cost-effective software solutions for car dealers and traders across Europe, supporting them in professionalizing their trade-in, sales, and used-vehicle inventory management activities.

We are curretnly looking for 2 different roles - Helpdesk Specialist and Car Purchasing Specialist with Dutch language.

Location: Prague – Holešovice, Dělnická 1628/9

Contract: Fulltime/Trade Licence (IČO)

Workload: Full-time

Industry: Automotive

Language: English: C1, Dutch: C1 

Helpdesk Specialist role:

Salary: CZK 40,000 – 55,000 per month

Job responsibilities:

• Respond to inbound customer inquiries via phone, chat, or email.

• Provide customers with feedback on solutions and keep them informed about the progress of their requests.

• Resolve customer issues and disputes related to the platform.

• Escalate technical platform-related queries to the IT team using internal system tools.

• Assist customers with issued invoices and monitor timely payments.

• Support collection activities related to outstanding balances.

• Follow up with clients, conduct retention outreach, and schedule commercial appointments to increase customer loyalty and reduce churn.

• Create and update documentation, including procedures and FAQs.

• Develop a strong understanding of internal applications to provide the best possible support to clients.

Must Have Skills:

• Advanced/fluent Dutch language skills.

• Advanced English language skills.

• Friendly, professional, and polite communication style.

• Strong problem-solving skills and attention to detail.

• Proactive, dynamic, and well-organized working style.

• Positive approach to both work and customers.

• Solid IT skills and the ability to quickly learn new systems and applications.

• Secondary education or professional training completed with a school-leaving exam.

Nice to Have Skills:

• Knowledge of French or German.

• Experience in the automotive industry, ideally in a dealership, car sales, or sales/administration within a dealer network.

• Familiarity with Zendesk, Salesforce, or Jira.

• Previous experience in customer support, helpdesk, or client service.

• Basic understanding of invoicing, payments, or administrative processes.

Car Purchasing Specialist role:

Salary: CZK 45,000 – 75,000 per month

Job Responsibilities

• Communicate daily with car dealers in the Netherlands and the wider Benelux region.

• Negotiate purchase conditions and close vehicle purchase deals.

• Handle phone and written communication in Dutch.

• Cooperate with the internal team and hand over all relevant deal information.

• Follow established purchasing standards and internal processes.

• Gradually build knowledge of cars, the purchasing process, and key quality-check points.

• Support a smooth process to ensure that vehicles are delivered to customers on time and in good condition.

Must-Have Skills

• Good command of Dutch for confident phone and written communication.

• Strong communication skills and confidence when dealing with business partners.

• Negotiation skills and the ability to follow through on agreed actions.

• Common sense, independence, and a proactive approach.

• Drive, willingness to learn, and motivation to work in a dynamic environment.

• Team-oriented mindset and willingness to cooperate with colleagues across the process.

Nice-to-Have Skills

• Interest in cars or motivation to quickly learn about the automotive industry.

• Previous experience in sales, purchasing, customer care, or negotiation.

• Experience communicating with international business partners.

• Result-oriented mindset and ability to manage several ongoing deals at once.

• Ability to stay calm under pressure and react clearly in dynamic situations.