Job Description
Role Summary
Client-facing analyst supporting client´s EMEA benefits and operations function as part of an Accenture managed service. The role combines operational delivery with stakeholder coordination across regional and global teams, ensuring high-quality execution of day-to-day processes and continuous alignment with client priorities.
Key Responsibilities
Deliver end-to-end operations support across benefits and related administrative processes, ensuring accuracy, timeliness, and compliance with agreed service levels
Support a range of operational activities, including:
Case management and issue resolution across multiple countries/markets
Maintenance of operational documentation, trackers, and service artefacts
Financial coordination (e.g. invoicing support, tracking, P2P follow-ups)
Act as a key interface between Accenture delivery teams and client stakeholders, ensuring clear communication and seamless execution of services
Coordinate across a distributed global delivery model, working with onshore and offshore teams to ensure consistent service delivery
Key Strengths / Profile
Hebrew C1 level
Strong client-facing communication skills, with the ability to manage stakeholders across functions and geographies
Proven ability to coordinate across multiple teams and suppliers, ensuring smooth execution of operational processes
Detail-oriented with strong operational discipline and follow-through
Comfortable working in a complex, multi-country environment with competing priorities
Ability to balance process execution with stakeholder engagement, acting as a trusted point of contact for day-to-day operations
Experience working within a managed service / outsourced delivery model
Autonomous and proactive work ethic
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Expats.cz, Vítkova 244/8, Praha 8, 186 00 Czech Republic.
IČO: 27572102, DIČ: CZ27572102
English
(Proficient)
Hebrew
(Proficient)
