Customer Contact Comms Associate with Polish

Accenture
Full-time  •   Prague
Seniority: Graduate  •  Education: Bachelor

Job Specification

The HR Generalist is the first point of contact with the client and must strive for the best delivery of service by phone and chat. Being the first point of contact, the Generalist must obtain a broad general knowledge of all processes as well as fulfilling its tier 2 specialist transactional activities.

Furthermore, HR Generalists may be requested to be involved in cross training for other processes, off cycle transactional activities or continuous improvement projects.

Responsibilities include:

  • Direct contact with client employees regarding HR related queries via phone, chat and email

  • Perform data look up as well as data entry in various HR administration

  • Production of official HR documents such as references

  • Agile approach across multiple client entities

  • Upon gaining maturity, complete continuous improvement projects and additional tasks are assigned

    Qualifications:

    • Higher education required

    • Fluent level of Polish and English

    • Willing to gain complex experience and build professional strong team environment

    • Strong computer skills ability to learn and use various systems efficiently

    • Excellent client and customer focus

    • Team player regular touch points


    Our offer:

    • Develop yourself in a dynamic international environment and gain valuable international work experience while working in a Polish team

    • Competitive local salary and wide range of benefits meal and wellness coupons, 5 weeks of holiday, home office, health insurance and bonus schemes etc.

    • Professional growth based on performance



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Job position benefits

Company events and teambuilding Sick days Refreshments Caffeteria Courses and training Meal vouchers or meal contributions Contribution to vacations or recreational activities Bonuses

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