GAP SPECIALIST

DEFEND INSURANCE GROUP
CZK 45,000 - 55,000  •   Full-time  •   Prague
Seniority: Mid level  •  Education: Secondary education

Are you looking for a career in Prague ? Are you looking for work in non-corporate company with international friendly environment? Do you have any experience in the area of insurance business? Are you looking for to be part of a small team with opportunities for career advancement? Can you work independently but still within a team?

If so, this is the role for you!

Due to business expansion we are looking for a new member of our customer service team dealing with clients from the UK. This role suits someone who likes communication and care of customers, has drive, energy and talent and wants to work in office environment.

You will manage all GAP claims for the UK department from start to finish. You will work closely with the Head of Operations of UK Department to complete GAP claims.

JOB DESCRIPTION

  • Ensure service levels are maintained and exceeded

  • GAP related emails replied within 2 business days

  • All voicemails returned by close of business

  • GAP claims completed accurately and sent to appropriate person for approval with zero mistakes in data entry

  • Maintenance of GAP negotiation spreadsheet to show where we have increased PI offer

  • Escalation of complaints to the appropriate parties

  • Assist with claims emails during quiet periods

  • Assist with training new starters on GAP process

  • Complete GAP claims as per all procedures

REQUIREMENTS

  • Good English both written and spoken

  • Good communication skills

  • Experience of working in a insurance service environment is advantage

  • Ability to meet & exceed customer expectations

  • Investigative skills

  • Attention to details

  • Able to use MS office applications, Word, Excel, Outlook

WE OFFER

  • Opportunity for professional development within an international insurance group

  • Friendly and supportive non-corporate environment

  • Career growth

  • Professional training is provided

  • Benefits: Multisport card, 25 days of vacation per year, 4 sick days per year, liability insurance for employees, birthday vouchers, annual bonus, breakfasts for employees, meal contributions, public transport contributions, medical assistance service

  • Contract for indefinite period

  • Work place Prague 4 – Chodov

  • Parking available

  • Start day – immediately or by agreement

Job position benefits

Corporate or personal coach Company events and teambuilding Sick days Contributions to sport, culture or past time activities Refreshments Courses and training Extra holidays Meal vouchers or meal contributions Superior medical care Bonuses

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