Early Collection specialist - with Polish language

Your responsibilities:

 
Contacting Debtors: Initiate contact with debtors who have overdue payments through phone calls, emails, and other communication channels.

Urging Payment: Utilize effective communication techniques to urge clients to make payments, emphasizing the importance of fulfilling their financial obligations.

Follow-Up: Maintain a consistent follow-up schedule to ensure timely payment and resolve any payment disputes or issues.

Documentation: Keep detailed records of all communications and transactions.

Escalation: Escalate unresolved issues or accounts to the appropriate department or management for further action.

Payment pairing: Pair the incoming payments with relevant receivables

Communication with Insurance: Coordinate with insurance companies regarding outstanding claims or payments, ensuring proper documentation and follow-up 

Our requirements:

• Min secondary education,

• Min 2 years of experience in the client facing role,

• Advanced communication skills

• Natural team player with high energy and focus on over delivering targets,

• Fluent Polish and English is a must  (min B2 level)

• Focus on details,

• Willingness to learn and positive approach to work,

• Assertive approach to collecting.