You will be in charge of reacting to incoming customer requests and providing a pleasant customer experience during each encounter. You will be the main contact for our customers for daily operations. By doing this, you will collaborate with front-line service administration specialists to establish connections between customers and internal stakeholders.
JOB DESCRIPTION
- Responding to incoming phone calls and e-mails in a timely and professional manner to ensure an excellent customer experience in each contact
- Serving as a connection between customers and internal stakeholders to achieve excellent customer service.
- Maintain the customer request lifecycle, including returns.
- Handle complaints
- Handling customer platforms (e.g., delivering and maintaining data; initiating data analysis)
- Building long-term relationships and trust with internal and external parties
- Maintain and demonstrate up-to-date appropriate product and service knowledge to successfully guide clients and deal with issues.
CANDIDATE PROFILE
- Secondary education, college degrees, or equivalent
- A minimum of two years' relevant expertise
- Experience in international business is preferred.
- Ability to communicate properly and effectively, while displaying agility and empathy
- Effective listening and logical skills, including the ability to summarize facts and provide answers
- Ability to establish and maintain rapport with consumers and internal units.
- Ability to perform under pressure, effective priority management, and organizational skills are essential.
- The ability to perform both individually and as part of a team.
- Willingness to continuously develop, accountability for own and team's work.
- Proficient use of MS Office products and knowledge of SAP (SD) and SalesForce.
- Fluent in English (verbal and written) and Dutch
WE OFFER
- Working for a well-known, successful company
- Full-time job with a contract for an indefinite period
- Great salary + annual bonus
- Start ASAP or up to your possibilities
- Flexible working hours, regular home office
- 25 days of vacation
- Public transport allowance
- Company’s canteen
- Meal allowance
- Special health care program
- Office in Prague 6
English
Dutch
