Customer Account Coordinator with Italian

Grafton Recruitment, s.r.o
Full-time  •   Prague
Seniority: Junior  •  Education: Basic

About the Job:

We are looking for multilingual candidates with fluent Italian, strong communication skills, and a customer-focused mindset. Previous customer service experience is an advantage, as well as a willingness to learn and grow in an international environment. As a Customer Account Specialist, you will be responsible for: * Managing an assigned portfolio of customers * Providing support and guidance to customers on products, services, and processes * Handling customer inquiries and resolving issues via phone and email * Building and maintaining effective relationships with customers, colleagues, and internal stakeholders * Performing day-to-day administrative tasks, including maintaining records and processing documentation * Supporting customers throughout the entire Order-to-Cash (O2C) process * Advising customers on order management, purchase orders, logistics, and deliveries * Ensuring accurate and timely processing of customer requests * Identifying and resolving customer issues while delivering excellent service * Collecting customer feedback and contributing to continuous service improvement Contract: 1 year with a possibility of prolongation Location: Prague 3

Benefits:

* 5 weeks of vacation * Annual bonus * Meal allowance * Training and courses * Other benefits

Other Info:

Send us your CV in English and Czech if you have one. For more related job opportunities visit https://www.grafton.cz/cs/job-search?utm_source=jobboard&utm_medium=jobposition

Don't miss a single job opportunity!
Let us send you offers by email.

Alerts Set-up my job alerts
See more offers in

Customer service jobs

Apply to this job offer

Contact information

Document upload

Upload your CV and optionally your Cover letter. The file must be in a .pdf, .doc or .docx format and no larger than 3MB.