Billing Coordinator

Euro-Center one of the world’s leading claims handling and cost containment companies, servicing customers of Europe’s leading assistance and travel insurance companies and their travellers, is looking for a team member to strengthen their team based in the Czech Republic.

Our current team in Prague handles insurance and assistance claims to a high professional standard in an international office environment on a variety of international projects in collaboration with other Euro-Centres, worldwide.

We are currently looking for candidates to fill the position of Billing Coordinator.

Language requirements:

• Advanced English - speaker with professional fluency

Main responsibilities & Requirements:

• Communication & claims processing arrangements for medical insurance claims

• Efficient "start to end" claims handling including data entry and invoice assessment.

• Minimum of 2 years of relevant training and experience in billing coordination.

• Provide friendly and outstanding customer service.

• Respond to inquiries in a timely and efficient manner.

• Work efficiently in a multi-lingual and multi-cultural team

• Flexible and open-minded to ongoing changes and training

• Strong computer user skills in Microsoft Office tools

• Previous work experience in Tourism Medical Assistance, Claims Handling including the billing part, will be an advantage.

• Experience in working in customer service is an advantage.

• Empathy towards customers

• Good level of organization, multi-tasking, and effective time management

• Flexible and fast thinking, cool-headed in stressful situations

• Ability to analyse a situation and find a solution.

• Pro-active and performing well under pressure.

• Attention to details.

How will your days look like

• Liaising with our assistance hubs in Prague and Thailand, as well as local offices.

• Knowing how to process payments in the Euro-Center banking system

• Applying discounts, savings, medical cuts, and excess – dependent on customer.

• Registration of invoices, sorting, and allocation for filing as well as entering into system. 

• To carry out tasks and requirements of the role in a professional manner at all times.

• To understand the policy conditions of Euro-Centre’s various customers, then to know where to find them in the system, when needed.

• Handling and resolving customer claims as per company procedures and policies.

What we offer:

• Background of a stable international company with 12 branches worldwide

• Multinational environment and daily communication in foreign languages

• Very interesting and varied job

• Initial training based on international professional know-how

• Supportive team

• Motivating salary + meal allowance

• ULékaře – online medical consultancy service

• Multisport card for sport and wellness activities

• Hedepy – online psychological counselling

• Fruity Monday + Health days

• 4 Sick days + free “extra day” during Xmas season

• Contribution for language courses

• Annual bonus

• Modern offices in Karlín (one of Prague's liveliest districts)

• Possibility of Home office

• Growing opportunities

If you are interested in this position, please send us your CV, including your time availability, both for the interview and a possible starting date.

We are looking forward to receiving your applications!