Claims Administrative Assistant – UK customers

We are looking for a Claims Administrative Assistant who enjoys working with people as much as with details - someone who is comfortable communicating in English on a daily basis and feels confident supporting clients over the phone and email while keeping things organized behind the scenes.

If you’re looking to join an international team and build your experience in customer service and administration, this could be a great fit for you.

What will be your role?

• Be the first point of contact for our customers and partners (mainly over the phone / email), supporting them throughout the claim reporting and handling process

• Guide clients through the initial stage of a claim - gathering information, explaining next steps, and ensuring everything is correctly set up in our system

• Manage and update claim records, making sure all data and documents are complete, accurate, and ready for further assessment

• Support the overall claims handling process to ensure smooth and timely resolution

• Communicate with policyholders, repairers, and other partners to move claims forward and keep all parties informed

• Take ownership of administrative tasks, follow-ups, and diary actions to ensure claims are processed efficiently and without delays

Why work at DEFEND INSURANCE GROUP? 🚗

✔ We are an international company where open communication is encouraged and collaboration across teams and countries is a natural part of how we work.
✔ We give people the space to take ownership and get involved in activities that genuinely contribute to the company’s operations.
✔ We believe that fair communication and work we truly care about make a real difference.

We support our people by offering:

• 6 weeks of vacation and 2 personal days

• 1 home office day per week

• Multisport card

• Cafeteria system or pension insurance contribution

• Meal allowance and much more

You might be a perfect fit if you have:

• Have a strong customer-focused approach and enjoy helping people find solutions

• Communicate clearly and confidently, especially over the phone

• Are detail-oriented and well-organized, able to work with systems and follow processes accurately

• Feel comfortable using English on a daily basis (at least C2 level)

• Can stay calm and professional even in more complex or demanding situations

Has this position cought your attention?

If yes, then don't hesitate to send us your resume along with a cover letter. We will be delighted to get back to you and schedule an online interview where we will have the opportunity to get to know each other better. 🤝

Learn more about us on our website or LinkedIn profile.