Claim Specialist (fluent in Spanish)

Euro-Center Prague
Full-time  •   Prague
Seniority: Mid level  •  Education: Secondary education

We are currently looking for SPANISH speakers to fill the position of Claim Specialist.

Language requirements:

  • Native or Advanced (level C2) knowledge of Spanish

  • Advanced English-speaker with professional fluency     

       

Main responsibilities & Requirements:

  • Communication & claims processing arrangements for medical insurance claims.

  • Efficient "start to end" claims handling including data entry and invoice assessment.

  • Provide friendly and outstanding customer service.

  • Respond to inquiries in a timely and efficient manner.

  • Work efficiently in a multi-lingual and multi-cultural team.

  • Flexible and open-minded to ongoing changes and training.

  • Strong computer user skills in Microsoft Office tools.

  • Previous work experience in Tourism Medical Assistance, Claims Handling including the billing part, will be an advantage.

  • Experience in working in customer service is an advantage.

  • Empathy towards customers.

  • Good level of organization, multi-tasking, and effective time management.

  • Flexible and fast thinking, coolheaded in stressful situations.

  • Ability to analyse a situation and find a solution.

  • Pro-active and performing well under pressure.

  • Attention to details.

How will your days look like

 

  • Handle any inbound or outbound communication related to assistance. These communications can be with medical providers, insurance companies and other Euro-Center Offices.

    • To always follow and understand the Euro-Center processes and policies.

    • Liaising with our assistance hubs in Prague and Thailand, as well as local offices.

    • Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.

    • Handling and resolving customer claims as per company procedures and policies.

    • Registration of invoices, sorting, and allocation for filing as well as entering into system.

    • To carry out tasks and requirements of the role in a professional manner at all times.

    • To understand the policy conditions of Euro-Centre’s various customers, then to know where to find them in the system, when needed.

What we offer:

  • Background of a stable international company with 12 branches worldwide

  • Multinational environment and daily communication in foreign languages

  • Very interesting and varied job

  • Initial training based on international professional know-how

  • Supportive team

  • Motivating salary + meal allowance

  • ULékaře – online medical consultancy service

  • Multisport card for sport and wellness activities

  • Hedepy – online psychological counselling

  • Fruity Monday + Health days

  • 4 Sick days + free “extra day” during Xmas season

  • Contribution for language courses

  • Company events (team buildings, movie nights, summer and Xmas party)

  • Annual bonus

  • Modern offices in Karlín (one of Prague's liveliest districts)

  • Possibility of Home office

  • Growing opportunities

If you are interested in this position, please send us your CV, including your time availability, both for the interview and a possible starting date.

We are looking forward to receiving your applications!

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Job position benefits

Budget for personal development and growth Company events and teambuilding Home office Sick days Contributions to education Contributions to sport, culture or past time activities Courses and training Meal vouchers or meal contributions Superior medical care

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