Looking for new experiences? A career change? Have you ever thought about working in an international IT company? Join our expanding Danish-speaking Service Desk team in Prague!
We are seeking more candidates to fill our growing number of open positions. These roles offer a dynamic work environment where you’ll provide technical support and customer service to our clients. You’ll have the opportunity to develop your skills, work with a diverse team, and grow your career in IT.
If you live outside the Czech Republic, no worries—we’ve got you covered. After you accept the offer, an attractive relocation package is provided. This includes flight tickets, initial accommodation in a pension or hotel, practical relocation support and advisory, and one-off financial relocation pay.
As our Support Center Analyst, you'll be part of our Aeven Service Support Center in Prague, speaking Danish and English in your daily work.
Our Service Support Center team operates from 7:00 AM to 5:00 PM, with shifts rotating to ensure continuous coverage.
The shifts are as follows:
7:00 - 15:30
7:30 - 16:00
8:00 - 16:30
8:30 - 17:00
You don’t need to have previous experience in IT support or be an IT expert though! As long as you want to learn, we will train you. The goal is to solve the problem and deliver a great customer experience.
The main tasks include:
Take accountability for quick, accurate, and effective resolution
Prioritize incoming requests based on SLA (Service Level Agreements)
Collect information to identify the route cause of the problem and find a solution for the customer
Guide the customer where needed
Ensure high customer satisfaction
Cooperate on maintaining the internal knowledge base
Collaborate with other team members and colleagues
Contribute to the training of newcomers and share the knowledge
Has good communication skills
Has a high sense of responsibility and is well-organized
Has user knowledge of MS Office
Can work in a team as well as individually and under pressure
Likes to solve problems and helps others
Is eager to learn
Is customer oriented
Understanding the IT environment and troubleshooting is a plus (but not a must – training will be provided)
Up to 6 weeks of paid time off (5 weeks and the additional week of paid time-off is available after your first year of employment.
5 sick days per year
Flexible working hours
Possibility to work from home
Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
Meal vouchers for 200 CZK per workday (we cover 55%)
Referral bonus (20,000 – 60,000 CZK)
Free snacks on Mondays and monthly get-togethers
Free fruits and vegetables every day
Height-adjustable tables
Co-working offices in Ostrava and Brno
Czech language lessons
Annual flu vaccination for free