POSITION: MUSEUM MANAGER
Leading and supporting the Museum of Senses Prague team, responsible for overall Museum operation procedures and business performance with focus on team growth and exceptional visitors experience.
JOB DESCRIPTION
Areas of responsibility
The Museum Manager leads the museum operating team in Prague in ensuring a high-quality visitor experience and supporting the global group’s strategic goals and development. The post holder will be responsible for overall team development, exceptional visitor experience, and sales results.
If you are looking for a leading position in an exciting and creative environment, where you will be taking care of managing the unique and passion-driven international concept that operates in three more countries, and also be awarded competitive income and bonuses, check this snapshot of the job and requirements.
Key Responsibilities
Building and leading a proactive and motivated team that delivers exceptional standards of the visitor experience and effective day-to-day operations
Developing and maintaining a culture of continuous improvement in visitor experience
Contributing to the development and implementation of the long-term and short-term strategies, targets, and performance
Monitoring visitor numbers and income, supporting strategies to grow audiences, market position, and income opportunities
Gather, lead, and work with the team to grow and diversify audiences across the market through experience, programs of special events, and community engagement
Actively contribute in plan implementation, monitor, and report on overall targets and tools to succeed in KPI
Support the Marketing, Sales, and B2B team/agency in their visitor research, activity, and event planning in promoting the Museum to grow and diversify audiences and income
Daily supervision of all types of services needed to ensure business quality operations such as accounting, legal, recruitment, and bank offices, facility companies to ensure high standards of cleanliness and hygiene, overseeing and supervising the repairs and maintenance at the museum when required
Monitoring budgetary income and expenditure as per financial regulations and guidelines
Representing the Museum at external events, meetings, fairs
Supporting the team members to ensure effective management of the daily operations, acting as a coach, mentor, and supervisor
Organise employee scheduling with the highest productivity, managing holidays, illness, and other HR issues arising; recruitment, introduction, and development of staff
To monitor and report on overall performance to the Global Group CEO
Person Specification
Experience in hospitality, FMCG, tourism, and visitors/customer-oriented segments
Knowledge and experience in budget monitoring and ticketing
Experience working in a busy customer-focused environment, in B2B and B2C managing and delivering consistently high standards of customer service
Customer/visitors focussed, act on own initiative and be self-motivated
Strong in data analysis and reporting
Ability to lead, inspire, and motivate team members and to communicate with a wide variety of people verbally and in writing
Quick-thinking ability to manage a wide range of tasks simultaneously and work under pressure
High level of numeracy, IT literacy, skilled in MS Office
Experience in marketing with a focus on online and/or sales is desirable
Czech language at professional/advanced communication level and fluent English required
If you Dare to Sense more then tell us more about yourself and send your CV in English to the following email: gabrijela.grgic@museumofsenses.com