Educational Technology Customer Support English

Yoummday Prague is looking for new English speaking colleagues to join our team. We are a flexible, supportive, and friendly team where your voice is heard, and your ideas can make an impact quickly. Here is a taste of what is on offer:

Our client for this project is a global education technology manufacturer and software developer operating in over 35 countries, creating classroom technology, training programs and support materials to facilitate math and science education by working with educators throughout the world to connect the classroom learning experience with real-world applications.

Main Responsibilities

• Support APR region inquiries + secondary European markets

• Technical help desk - serve customers by providing information, responding to requests, resolving technical and general customer support issues via phone and email (calculators, computer software and iPad apps)

• Identifying and reproducing uncommon technical issues to escalate when required

• Report market trends

• Testing new products and/or updates and reporting any findings

Your Profile

• Fluent proficiency in the English language

• Must reside or be living in the Czech Republic 

• 1-year relevant experience in technical support or similar position is preferred 

• Knowledge on APR Educational Systems is a plus

• Any knowledge of Math and/or Programming with Python is a plus

• Customer service experience required

• Knowledge of MS Office, Oracle, or Share point considered an asset

• Have a passion for new technology and can quickly understand and apply its benefits

• Customer oriented and motivated with the desire to succeed

• Interest in and willingness to work in a technological environment

• Accuracy and attention to detail

• Excellent interpersonal skills

We Offer You

• Part-time employment (work agreement - 20h a week, Mon-Fri, 09.00-13.00 CEST)

• A hybrid working opportunity (a mix of onsite and remote working)

• Team building & social events 

• Great company culture

• Ongoing training sessions & personal development endeavours

• A diverse international work environment with global brands in centrally located Karlin, Prague

Paid Training and Free Development

We provide full training in both customer support skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within Yoummday Prague.