US Client Support Specialist - start date 27.11.

Important - working hours between 13.30 and 22.00

Start date: 27.11.2023

Role overview:

As a Client Support Specialist you will work to provide our clients accurate and timely solutions to their queries. This role is the sole front-office support function as you will be contacted by our clients directly via phone and chat. You will collaborate cross-functionally with our Member Services team to help families get the most out of their health care benefits and create a best-in-class experience. 

A day in the life… 

  • Timely and accurate resolution of tasks such as research and identifying an appropriate doctor based on client needs and preferences 

  • Ensure the smooth flow of information provided and received

  • Supporting clients to navigate the complex and confusing health care system

  • Collaborate with Accolade team mates to help them deliver best possible service experience for Accolade clients 

  • Maintain a record of engagement experiences to continuously improve our search processes and results 

  • Use a combination of IT tools and your listening skills for better understanding of clients' needs

What you should know to be successful on this position…  

  • Previous experience in a customer service role in healthcare, insurance, pharma or any other industry where technology, multi-tasking and verbal/written communication is used to drive their day-to-day responsibilities 

  • Proficient level of English language, strong communication skills both in written and verbal 

  • Able to work quickly and maintain flexibility/adaptability 

  • Critical thinking and problem-solving ability 

  • Excellent customer service skills; strong verbal and written communication 

While working in Accolade you will enjoy the following benefits: 

  • 5 weeks of vacation + personal days 

  • 1 paid day off for your volunteerism per year 

  • Cell phone and a plan for unlimited personal use as well 

  • Sodexo Gastro Pass Card covered by Accolade

  • Flexi Pass Card per month or Multisport Card 

  • Parental benefits 

  • Virtual hospital service 

  • Ginger Emotional Support app (

  • Carrott - support on family forming journey (

  • Fresh fruits and office breakfasts 

  • Office events-workshops, tournaments, competitions, raffles. buildings 

Previous insurance, benefits experience is not required but an advantage, graduates are encouraged to apply 

Job position benefits

Dog-friendly office More than 5 weeks of vacation Company events and teambuilding Home office Sick days Refreshments Extra holidays Meal vouchers or meal contributions Notebook Superior medical care Mobile phone Bonuses

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