Important - working hours between 13.30 and 22.00
Start date: 27.11.2023
Role overview:
As a Client Support Specialist you will work to provide our clients accurate and timely solutions to their queries. This role is the sole front-office support function as you will be contacted by our clients directly via phone and chat. You will collaborate cross-functionally with our Member Services team to help families get the most out of their health care benefits and create a best-in-class experience.
A day in the life…
Timely and accurate resolution of tasks such as research and identifying an appropriate doctor based on client needs and preferences
Ensure the smooth flow of information provided and received
Supporting clients to navigate the complex and confusing health care system
Collaborate with Accolade team mates to help them deliver best possible service experience for Accolade clients
Maintain a record of engagement experiences to continuously improve our search processes and results
Use a combination of IT tools and your listening skills for better understanding of clients' needs
What you should know to be successful on this position…
Previous experience in a customer service role in healthcare, insurance, pharma or any other industry where technology, multi-tasking and verbal/written communication is used to drive their day-to-day responsibilities
Proficient level of English language, strong communication skills both in written and verbal
Able to work quickly and maintain flexibility/adaptability
Critical thinking and problem-solving ability
Excellent customer service skills; strong verbal and written communication
While working in Accolade you will enjoy the following benefits:
5 weeks of vacation + personal days
1 paid day off for your volunteerism per year
Cell phone and a plan for unlimited personal use as well
Sodexo Gastro Pass Card covered by Accolade
Flexi Pass Card per month or Multisport Card
Parental benefits
Virtual hospital service uLekare.cz
Ginger Emotional Support app (www.ginger.com)
Carrott - support on family forming journey (www.get-carrot.com)
Fresh fruits and office breakfasts
Office events-workshops, tournaments, competitions, raffles. buildings
Previous insurance, benefits experience is not required but an advantage, graduates are encouraged to apply