US Client Support Specialist - start date 27.11.

• Supporting clients to navigate the complex and confusing health care system

• Collaborate with Accolade team mates to help them deliver best possible service experience for Accolade clients 

• Maintain a record of engagement experiences to continuously improve our search processes and results 

• Use a combination of IT tools and your listening skills for better understanding of clients' needs

What you should know to be successful on this position…  

• Previous experience in a customer service role in healthcare, insurance, pharma or any other industry where technology, multi-tasking and verbal/written communication is used to drive their day-to-day responsibilities 

• Proficient level of English language, strong communication skills both in written and verbal 

• Able to work quickly and maintain flexibility/adaptability 

• Critical thinking and problem-solving ability 

• Excellent customer service skills; strong verbal and written communication 

While working in Accolade you will enjoy the following benefits: 

• 5 weeks of vacation + personal days 

• 1 paid day off for your volunteerism per year 

• Cell phone and a plan for unlimited personal use as well 

• Sodexo Gastro Pass Card covered by Accolade

• Flexi Pass Card per month or Multisport Card 

• Parental benefits 

• Virtual hospital service uLekare.cz 

• Ginger Emotional Support app (www.ginger.com) 

• Carrott - support on family forming journey (www.get-carrot.com) 

• Fresh fruits and office breakfasts 

• Office events-workshops, tournaments, competitions, raffles. buildings 

Previous insurance, benefits experience is not required but an advantage, graduates are encouraged to apply