Client Care Specialist with German

English English (Pre-intermediate) German German (Proficient)
Manuvia Expert Recruitment s. r. o.
Full-time  •   Prague
Seniority: Mid level  •  Education: Education not important
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We are looking for dedicated and responsible Customer Care Specialists with German and English language for a significant, stable, international company in Prague to provide high-end customer care in a field of medical devices. You will have a chance to be part of a modern SSC and to participate in setting up processes and procedures.

About this position

  • providing support to customers via phone and email

  • handling product and service complaints and queries

  • responsibility for correct order handling and customer data maintenance

  • proving basic product support

  • implementation of processes and procedures related to Customer Care

  • promoting current campaigns and offers

  • cooperation with sister companies

Requirements

  • relevant experience in customer service field or similar

  • fluent German and English

  • knowledge of CRM is an advantage

  • excellent communication skills and pro-client orientation

  • computer skills

  • sense of detail, positive attitude, stress resistance

Offer

  • 25 days of vacation

  • sick days

  • meal vouchers

  • home office

  • pension plan

  • life insurance

  • Multisport card

  • international environment

Job position benefits

Company events and teambuilding Home office Sick days Contributions to education Contributions to sport, culture or past time activities Refreshments Caffeteria Courses and training Extra holidays Meal vouchers or meal contributions Retirement or life insurance contributions Notebook
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