CLAIMS ADJUSTER UK

DEFEND INSURANCE GROUP
CZK 42,000 - 45,000  •   Full-time  •   Prague
Seniority: Mid level  •  Education: Secondary education

Are you looking for a career in Prague speaking English at work? Are you looking for work in non-corporate company with international friendly environment? Do you have any experience in the area of customer service? Are you looking to be part of a small team with opportunities for career advancement? Can you work independently but still within a team?

If so, this is the role for you!

Due to business expansion we are looking for a new member of our customer service team dealing with clients from the UK. This role suits someone who likes communication and care of customers, has drive, energy and talent and wants to work in office environment. A customer service professional with the ability to quickly establish and build a rapport with our customers and dealer network would fit in well.

Job description:

  • Handling phone calls and emails from policyholders to analyze their claims (motor insurance) and verify that coverage applies through their insurance policy.

  • Assisting motor dealers with all enquiries via phone and email.

  • Providing correct advice to customers and dealers.

  • Coordinating all supplier and repairer payments - ensuring accounts are up to date and remittance advice sent in a timely manner.

  • Managing all cancellations and refunds of policies (whether dealer or policyholder request).

  • Processing a variety of claims including cosmetic repairs, alloy wheels, tyres and total loss.

  • Following all team processes and procedures.

Our requirements:

  • Good English both spoken and written

  • Czech language is not a condition.

  • Recent customer service experience in an office-based environment is advantage

  • Investigative skills.

  • Detail oriented.

  • Experience with MS Office (Outlook, Excel, Word).

We offer:

  • Growing international company

  • Possible and real potential to progress and career growth within the organization

  • Professional training provided

  • Multinational friendly team.

  • Benefits: 5 weeks of vacation, sick days, Multisport card, regular engagement activities, meal contribution, public transport contribution, birthday vouchers, refreshment in the offices, medical assistance service 24/7 and many others

  • Location: Prague 4 - Chodov

  • Parking possible

  • Employment contract: full-time for indefinite period

  • Start date: Immediately or by agreement

Job position benefits

Corporate or personal coach Company events and teambuilding Sick days Contributions to sport, culture or past time activities Refreshments Courses and training Extra holidays Meal vouchers or meal contributions

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