Technical Solutions Associate

Technical Solutions Associate

Early career individual contributor who is a 'technical operations analyst in training'. Someone who has apprenticed (early talent) in a technical field with little to no formal training but has received some vocational experience and/or training.

What you will do:

  • Comfortable with describing the teams' role within a given division and the divisions business purpose within Expedia Group

  • Assists with issue or incident investigations by gathering and documenting necessary information

  • Collects information to understand problems and identify their origin

  • Research precedents and known solutions for basic or routine problems

  • Assist with quality reporting and feedback

  • Provides day-to-day technical support for complicated internal and external systems hardware/software and connectivity issues to mitigate customer impact with a goal of first contact resolution

  • Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed

  • Provides high level customer service to inquiries and issues

  • Learns/assists to identify or detect a known pattern that is hidden in other distracting material to understand opportunities for improving services and/or products

  • Seeks relevant information to ensure own understanding of complex information

  • Assists team members in the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages)

  • Develops an understanding of the different audience groups in the business unit/function that receive technical communications and how they differ from each other

  • Can respond to queries in a prompt fashion via work approved tools (email, Slack, Excel, etc.)

  • Helps coordinate stakeholder input and collaboration efforts when developing solutions to issues

  • Learns to think broadly and understand how, why, and when policies/processes are standardised and when they differ across the organisation

  • Executes tasks and/or provides data to support implementation of holistic solutions that forge linkages between structure, people, process and technology

  • Applies understanding of fundamental statistical methods to complete basic tasks

  • Performs routine responsibilities, gaining depth of knowledge in the functional area

  • Feels comfortable reaching out to their immediate team for questions and concerns


Who you are:

  • 0- 6 months of experience in a vocational role

  • High School or a related field; or equivalent related professional experience

  • Collects information to understand problems and identify their origin

  • Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed

  • Knows basics about infrastructure services

  • Familiar with cloud infrastructure services

  • Knows basics about some concepts with systems (e.g. client/server architectures, the purpose of a database, how browsers and applications interact.)

  • Has basic familiarity working with observability and operational tools

  • Generates reporting and identifies action items

  • Uses references for common questions


  • Basic technical troubleshooting skills.

  • Knowledge of SQL and Excel are essential.

Nice to have:

  • Phyton, C++, other programming languages

  • Querybook, Splunk, Kibana, and Postman

  • Scrum/Agile methodologies

  • Automation experience, AI

  • Understanding of API, XML

  • Salesforce, Jira, Confluence

  • Analytical skills and proactive, solutions-oriented approach

  • Experience on working with big datasets.

  • Process simplification experience.

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Job position benefits

Company events and teambuilding Home office Sick days Contributions to sport, culture or past time activities Caffeteria Courses and training Meal vouchers or meal contributions Contributions to travel costs Retirement or life insurance contributions Notebook Discount on company products or services Superior medical care Contribution to vacations or recreational activities

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