Account and Partner Manager with English

ICON is looking for new English speaking colleagues to join our team. We are not a corporate giant. We are a flexible, supportive and friendly team. Because of our size, your voice is heard, and your ideas can make an impact quickly. Here is a taste of what is on offer:

Our client for this project is a leading provider of communications services connecting consumers and businesses through cloud-connected devices worldwide. They provide a robust suite of feature-rich business communication solutions that offer flexibility, portability, and ease of use for landlines and mobile phones.

Main Responsibilities

• Take inbound sales enquiries for Vonage’s product suite and convert them to sales

• Update and manage CRM software with lead data

• Communicate effectively and professionally with all stakeholders

• Focus on continually achieving and exceeding targets

Sales & Customer Care Skills

• Relevant sales/customer care activity in a similar role

• Able to demonstrate Vonage’s product via the telephone and virtual mediums

• Articulate the product benefits and commercial aspects of the Vonage solution

• Become a Vonage product expert

• Excellent presentation and communication skills

Key Competencies

• Interest in cloud-based communications and technology

• Experience with Salesforce is an advantage

• Competent understanding of Microsoft 365

• Self-motivated team player that shares insight and knowledge

• Ability to develop and build long-term relationships with clients

Knowledge & Experience

• Fluent and near-native English language skills, both written and spoken

• Minimum one year of sales and customer service experience 

• Knowledge of the UK telecommunication industry (VOIP services preferred)

We Offer You

• Full-time employment (12-month contract including a 3-month probationary period)

• A hybrid working option with the flexibility to work onsite and remotely

• Healthy base salary with a monthly target-based bonus structure 

• Fully paid training

• Meal voucher allowance

• 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)

• 50% or 100% discounted Multisport membership (www.multisport.cz)

• Business trips as applicable

• Team building events

• Ongoing training sessions and personal development endeavours

• An international work environment centrally located in Karlin (when possible)

Paid Training & Free Development

We provide full training in sales skills and our clients’ business products. We share proven methodologies led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.