Hot Technical Support Analyst with English & German

Technical & troubleshooting assistance, HW, SW


Required languages

GermanAdvancedEnglishAdvanced

Seniority

Junior

Location

Prague

Type of job

Full-time

Category

IT jobs

For our client a dynamically growing, international organization providing IT and Engineering Solutions with operations throughout the EMEA region and USA, we are looking for an engaging, flexible, and solution-oriented individual.

If you are willing to become a part of a dynamically growing and international organization, then we are looking for you!


Following responsibilities would be your daily bread:

  • Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
  • First and second level technical support – calls/tickets/user interaction
  • Provide prompt responses to questions from employees as well as from client’s site
  • Documentation of problems and knowledge database creation
  • Provide hardware migration teams with information and appropriate reports and lists
  • Service Request Management, Access Management, User Management, in-house Onsite Support
  • End-users trainings
  • Right assignment and troubleshooting
  • Maintain accurate hardware and software inventory
  • Process Improvement activities
  • Consult with IT experts, if the appropriate course of action in unclear
  • Application of knowledge of overall systems and landscapes as appropriate



Key requirements for the role:

  • Good command of both English and German is required
  • Technical skills (computer skills, hardware and software knowledge – OS, Office, Communication apps)
  • Strong problem solving/analytical abilities
  • Good communication skills
  • Attention to detail and ability to multi-task handling multiple clients
  • Ability to work independently as well as willing to follow direction and best practices
  • Planning and organizing skills
  • Team player and supportive personality


The company is offering:

  • Broad range of activities, tasks, and projects
  • Flexible working conditions
  • Minimum 5 weeks of vacation
  • Paid sick days
  • Meal vouchers
  • Vouchers (B-day voucher, wedding, and new born surprise)
  • Contributions to wellness programs (multisport card)
  • Fishing for Friends program – our referral program
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events
  • Competitive salary and various benefits
  • Possibility to work on employment contract or as a freelancer


The location is in Prague 4 and can be remote, also outside of CZ.



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